🚀 go-pugleaf

Good morning,

I am seeking information on determining measures that can be used to
provide quality information for two areas - printed circuit board
manufacture and, more generally, engineering and design.  My role in our
quality program has more or less been defined as being responsible, in
part, with determining appropriate "metrics" related to quality and
compiling and reporting on the data collected.  The interest is
primarily focused on being able to measure and show the level of quality
of various products and functional areas.

While I have disagreements with some of the basic assumptions and the
direction of this work, I can only express my opinion.  I need to
familiarize myself with circuit board manufacture and the commonly used
measurements which help define and direct quality improvement efforts.
What things have others found useful in guiding work to improve yields,
profitability and reduction in rework and repair?

On a more difficult note, I need to find what has been used to measure
quality and direct quality improvement efforts in the area of
engineering and design.  What can be measured and what can't? - At least
at reasonable cost.  What are good, representative measures of the level
of quality for the engineering function?

I am asking the members of this list for help in determining resources
and learning sources that can help me in my quest.  I certainly do not
expect - though I would welcome - specific instruction as to "how" and
"what" to do.

Any help, suggestion, or direction is greatly appreciated.  Thank you.

Dave Bigham
Elsag-Bailey Process Automation
dbigham@bailey.com