Re: A tqm lover

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#76

From: RNav
Date: Sat, 01 Aug 1998 00:00

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In a message dated 7/29/98 16:36:31, you wrote:

<<I do not know the opinion about ISO 9000 in the rest of the word (I am from
Spain).
I think that the mistake of ISO 9000 is the certification. I will explain
it. I am working in a business which implant  ISO 9000 in another ones.
Many clients want just the certificated. They do not want it like a
impoving tool, only like marketing tool.
TQM is different. That is a good tool to improve the profit, the people
motivation, etc.
Jose Luis
http://www.burotec.es
>>

ISO9000 can provide a fine foundation for TQM, but TQM can also be used as a
management panacea, and provide as much help to a business as ISO, when
pursued as a program and not an improvment tool.

Robert Drensek
Quality Engineer
RNAV@AOL.COM

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From: RNav@aol.com
Subject: Re: A tqm lover
Date: 1998/08/01
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