🚀 go-pugleaf

On Tue, 12 May 1998 04:42:47 GMT, antonyg@planet.ari.dpi.qld.gov.au
(George Antony Ph 93818) wrote:

>I am finding it increasingly difficult to connect to my home account at 
>POWERUP after 8 pm, as their line is always engaged.  Neither do they
>seem to be the cheapest after a cursory look, hence such bad service is 
>doubly galling. 
>
>Suggestions would be appreciated about other ISPs who offer some kind of 
>service guarantee and/or a better price.  (Assuming that there are no
>tricks to force a connection.)
>
>George Antony

DO NOT USE ONE.NET (one.net.au)!!!  When one.net goes back to normal,
they 'resume normal technical difficulties'.  The staff are
uneducated, arrogant and ignorant, calling them places you on hold for
double-digit minutes most of the time, the system falls over itself...

I know that they not-so-long-ago employed a support staff member --
with direct customer service as part of the position -- who has never
touched a computer before.  When you call for support (NOT their
expensive technical help 1-900 #, because all the problems I have had
has been theirs!), their first and mostly-only explanation is that it
is YOUR fault.  The times I have called them they always seem to have
a new excuse as to why it is MY fault, like a modem string 'problem'
when THEIR authentication server is down!!!  They claim that
(frequent) authentication server downtime is always in "two hours",
for which time you have no ISP (IAP - Internet Access Provider is a
better term).

I sent them an e-mail months ago (yes, to their designated e-mail
address) raising and questioning their customer service and service
levels, and asking a technical question (full host names v IP
addresses for use on IRC).  I have had NO reply.

Beware and avoid!

I have used Power Up (F*#%edUp) before and thought that their customer
service was only just 'so-so', if that... try ringing them during
normal business hours and see how long it takes to solve a relatively
simple billing question.  Brisbane Internet Technology's service and
standards are excellent, but the prices are somewhat high, especially
for medium/big users.  But then you get what you pay for these days.
DIALix's near continual engaged tones and 2 hour cut-offs when you
could finally get on were VERY annyoying.  I was only with them for a
few months.