🚀 go-pugleaf

We have recently stopped using Pegasus Networks, who are also a part
of Microplex.  Other users of pegagus we know have also stopped using
them for the same reasons.

The service with Pegasus was good, to be fair to them but....

Their accounts department are completely imcompetant.  You ask then
for something in advance, clearly, and then expect to follow up
several times later to actually have them listen to you.

The manager refuses to speak to anyone at all, doubtless as she is
scared of being further abused for her useless staff.

The helpdesk seem to be mixed.  It seems like they have one person who
knows what they are doing and a heap of drones who simply report to
him/her.  The fun part about the helpdesk is ..... you can NEVER get
hold of them, you have to leave a message and they call you back.
They have never called us back in under a 24 hours.  If they call back
and you are not there, they leave a message to call them back.  You
call them back, they are busy and will call you back etc etc etc etc
until you give up on the problem.

Don't touch this mob with a 10 foot pole, they really are a joke.

Interestingly, Microplex (in fact the same company as they now own
Pegasus) are cheaper than Pegasus themselves, but Pegasus employees
are under instructions to not mention Microplex to anyone.