🚀 go-pugleaf

Has anyone looked at the pre-order discount?

Borland� C++Builder� 2006 Professional Upgrade	$391.00
C++Builder - 1 Year Support and Maintenance 	$327.00

Borland� C++Builder� 2006 Professional		$927.00
C++Builder - 1 Year Support and Maintenance 	$327.00

Borland seems to think we want to automatically purchase maintenance 
with our upgrade/new purchase. What is the story?!

Is this required for patches/updates to a "new" product? If so, I'm 
willing to bet we should all wait at least a year for the bugs to be 
kicked out, before making a purchase.

This is ridiculous, especially when you consider C++Builder users who 
haven't seen any kind of support or maintenance to the product in years. 
I'm glad to pay for upgrades, but support/maintenance?! I remember 
Borland announcing end of life on C++Builder a couple of years ago, is 
that the kind of maintenance we should expect. Give Borland your money 
now, and maybe we will support the product you just purchased. On the 
other hand if you don't pay for maintenance, don't go to Borland for 
help when you have problems with the new software you just purchased.

We pay software maintenance on products, however, they are all regularly 
updated and the updates are included with maintenance. I haven't seen 
this with BCB.

Question 2: What will the new license agreement be? Borland evidently 
doesn't have anyone still working there who remembers the Borland C++ 
V4.0? (I think). We have a update version that requires v5.0 which 
requires version 4.0... After just getting a new computer, two versions 
of  BCB had to be installed before we could install 6.0 and that 
requires a login to Borland for a software key. Borland has certainly 
been changing for the worse on licensing, what ever happened to treat it 
like a book? If I buy the upgrade, how many installations will have to 
be performed? four?!

If Borland thinks it can keep track of maintenance, how come they can't 
remember the versions I have purchased directly from them? And if they 
can, why is upgrading such a licensing hassle?

Don't get me wrong, I love the product. I have used TurboC v1.0 and 
_every_ version since. I would just like to know what Borland is 
actually planning to do and how they are going to charge me for it.

On the other hand, if Borland wants to treat customers like Microsoft 
treats its customers, then why should I keep coming back to Borland? How 
_is_ Borland better?

-- 
Gene Norris
Engineering Manager

Athens Technical Specialists, Inc.
8157 U.S. Route 50
Athens, Ohio
45701-9303

740.592.2874
FAX.594.2875

http://www.atsi-tester.com/

visit ATSI's on-line shop:
http://www.atsi-tester.com/shop/

from Transparency in Development: An Open Letter to the C++ Development 
Community  - by David Intersimone
@ http://bdn.borland.com/article/0,1410,33404,00.html

[...]
We will follow up the Technology Preview with a downloadable update (free to all 
BDS customers, of course) by the end of December that will update the C++ 
personality to full production status.
[...]

It does not sound to me we need automatically 1 year support to get updates.
they will be released for free to all customers.

I believe support and manteinance costs in time and resources to borland as to 
everybody else and it could be a great opportunity for everybody (especially old 
borland's customers who have mainly developed their skills on borland c++ 
builder product) to have a real-service and have no more gaps of years in the 
release of new updates.

More, from same letter, I'd like to know what are missing features and fixes we 
have to wait in the next update and not in the main release (call it the 
technology preview if you want).

best regards and good luck,
Luca

(if bcb7 still cannot compile my current projects i'll test my new axe on 
borland's chiefs heads)


Gene Norris wrote:
> Has anyone looked at the pre-order discount?
> 
> Borland� C++Builder� 2006 Professional Upgrade    $391.00
> C++Builder - 1 Year Support and Maintenance     $327.00
> 
> Borland� C++Builder� 2006 Professional        $927.00
> C++Builder - 1 Year Support and Maintenance     $327.00
> 
> Borland seems to think we want to automatically purchase maintenance 
> with our upgrade/new purchase. What is the story?!
> 
> Is this required for patches/updates to a "new" product? If so, I'm 
> willing to bet we should all wait at least a year for the bugs to be 
> kicked out, before making a purchase.
> 
> This is ridiculous, especially when you consider C++Builder users who 
> haven't seen any kind of support or maintenance to the product in years. 
> I'm glad to pay for upgrades, but support/maintenance?! I remember 
> Borland announcing end of life on C++Builder a couple of years ago, is 
> that the kind of maintenance we should expect. Give Borland your money 
> now, and maybe we will support the product you just purchased. On the 
> other hand if you don't pay for maintenance, don't go to Borland for 
> help when you have problems with the new software you just purchased.
> 
> We pay software maintenance on products, however, they are all regularly 
> updated and the updates are included with maintenance. I haven't seen 
> this with BCB.
> 
> Question 2: What will the new license agreement be? Borland evidently 
> doesn't have anyone still working there who remembers the Borland C++ 
> V4.0? (I think). We have a update version that requires v5.0 which 
> requires version 4.0... After just getting a new computer, two versions 
> of  BCB had to be installed before we could install 6.0 and that 
> requires a login to Borland for a software key. Borland has certainly 
> been changing for the worse on licensing, what ever happened to treat it 
> like a book? If I buy the upgrade, how many installations will have to 
> be performed? four?!
> 
> If Borland thinks it can keep track of maintenance, how come they can't 
> remember the versions I have purchased directly from them? And if they 
> can, why is upgrading such a licensing hassle?
> 
> Don't get me wrong, I love the product. I have used TurboC v1.0 and 
> _every_ version since. I would just like to know what Borland is 
> actually planning to do and how they are going to charge me for it.
> 
> On the other hand, if Borland wants to treat customers like Microsoft 
> treats its customers, then why should I keep coming back to Borland? How 
> _is_ Borland better?
> 

Luca Picello wrote:
> 
> from Transparency in Development: An Open Letter to the C++ Development
> Community  - by David Intersimone
> @ http://bdn.borland.com/article/0,1410,33404,00.html
> 
> [...]
> We will follow up the Technology Preview with a downloadable update (free to all
> BDS customers, of course) by the end of December that will update the C++
> personality to full production status.
> [...]
> 
> It does not sound to me we need automatically 1 year support to get updates.
> they will be released for free to all customers.

1 year support is for major upgrades.  It is also for 3 call supports.  Service
patches do not and never have required SA.

-- 
Jeff Overcash (TeamB) 
      (Please do not email me directly unless  asked. Thank You) 
Your friends will know you better in the first minute you meet than your
acquaintances will know you in a thousand years.    (R Bach)