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Article #21668

Re: Why is DMV so slow?

#21668
From: Robert S. Helfman
Date: Thu, 14 Jul 1994 04:47
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In article <2vt473$1ag@crl.crl.com> dk@crl.com (David A. Kaye) writes:
>Doug Krause (dkrause@hydra.acs.uci.edu) wrote:
>
>: My fiance and I went to the DMV to get her an ID card and the
>: little handout says that it takes 90 days to get it in the mail.
>: Why so long?  Do they do some sort of background check on every-
>: body?  Thanks.
>
>Nawww...they're just overwhelmed with work.  There are 32 million people 
>in California and more than half (almost 2/3 now) have either licenses or 
>ID card processed by the DMV.


And in any given year, about 4 million come up for renewal. Of the
drivers with 'virginous' records, they have to be sent automatic
paste-on renewals. That's probably 25-30% of the drivers. Of the rest,
they have to actually be renewed. 

Think about the typical attitude of people (that is, the 'customers')
showing up at the DMV. Do ANY of them WANT to be there? This isn't
a restaurant, where the customers look forward to being fed. Nor a
clothing store where they look forward to buying some hot new threads.
Nor even a grocery store where they'll find the fixin's for a nice
meal. No, this is the DMV where they drag in their dirty license
plates, or where their driving will be exquisitely examined, or
their ratty  and illegible paperwork will be stared at.

In other words, no one goes to the DMV with a positive attitude anyway.
So is there any reason why the poor slobs who WORK there should
present a delightful sunny disposition to all these unappreciative
citizens?

No, I don't work for DMV, nor do I even know anybody who works there
or has ever worked there. I just realize they deal with a whole
lot of shit every day. I'm glad I don't have THAT job. I'm glad
someone DOES.

BTW, I was glad to hear that the new DMV driving test will be much
longer and more difficult (recent L.A. Times article), with freeway
driving, hills, curves, etc. Real stuff.

I've always said that if drivers had to go through what even private
pilots have to go through to get licensed, there'd be a lot better
drivers out there. Drivers should get emergency training - getting
out of skids, etc. They should learn at least a little bit about
how a car works. They should be required to read a map and get from
point A to point B where they've never been before. It's really
amazing how many drivers cannot use a map.
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From: helfman@aerospace.aero.org (Robert S. Helfman)
Newsgroups: ca.general
Subject: Re: Why is DMV so slow?
Date: 14 Jul 1994 04:47:00 GMT
Organization: The Aerospace Corporation, El Segundo, CA
Lines: 51
Distribution: ca
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