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Article #21

Re: Bell Canada's Secret Discount

#21
From: Ben Hoff
Date: Wed, 15 Oct 1997 00:00
76 lines
3208 bytes
Christopher Anthistle (bi446@torfree.net) wrote:
: I am a long time loyal Bell Canada long distance customer who felt cheated
: when I discovered they had a secret, they were allowing DOUBLE Real Plus
: discounts for 6 months to former customers who had left Bell. I insisted
: on the same discount. They refused and threatened to cut me off as I had
: already deducted the discount from prior month's bills. I applied to the
: CRTC and they were of no help.  This seems illogical. The key for Bell is
: secrecy, but from a business viewpoint, for customer satisfaction, I would
: have thought that customers discovering and asking for this discount would
: have been given it rather than forcing them to leave Bell to get it.

: This refers to the Bell Canada "Winback" promotion. For full details please
: see my web site at

: http://www.rose.com/~chrisa/bellwinb.html

: I am posting this so other loyal Bell Canada long distance customers will
: know what is happening, and know of Bell's high handed treatment of people
: who have the temerity to complain.

: If you are a loyal Bell customers also feels it is wrong for Bell to reward
: those who had the good sense to leave for cheaper rates, whilst not
: rewarding those that stayed with Bell, then read the above web page and
: tell Bell what you think of them by voting with your feet.

: After 27 years with Bell Canada I have now moved my long distance to
: Fonorola, who are a Canadian company with excellent rates and who
: financially support Ontario Educational TV (TVO Channel 19 in Toronto).
: See the Fonorola web site at

: http://www.fonorola.com/

: Christopher Anthistle


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From: bhoff@freenet.npiec.on.ca (Ben Hoff)
Subject: Re: Bell Canada's Secret Discount
Date: 1997/10/15
Message-ID: <623fsa$8lu$2@brain.npiec.on.ca>
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