🚀 go-pugleaf

Bruce Esquibel <bje@ripco.com> wrote in
news:jjflps$a7k$1@remote5bge0.ripco.com: 

> 
> I don't remember what the original thread was, or even if it was in
> here (chi.internet) but I posted a message a couple months ago about
> receiving a letter from ATT about having 45 days to contact them to
> change my dsl service to uverse.
> 
> At that time, after getting transfered to 3 different departments, it
> ended up with them telling me to toss the letter because there is no
> uverse in this area and no projections when it would be available.
> 
> Well, well, well.
> 
> I still have been getting "your time is running out" letters with one
> arriving the other day saying if I don't get this changed by 3/23, the
> internet service will be turned off as a warning and will be totally
> disconnected (becoming an ex-customer) by 4/3.
> 
> So I tried calling the number again and got a slightly different story
> this time. What it sounds like to me, uverse availability or not, they
> do want to move the old dsl customers to uverse, which basically
> involves not being billed on your phone service anymore.
> 
> Instead it being charged to your home phone service, they actually set
> up a new account from att/uverse, new account number and the
> dsl/internet service is removed from your monthly phone bill.
> 
> They still need to have someone come out to replace the modem/router,
> which they didn't have any information on, it's mandatory for "S"
> customers, the ones on static addressing, and whatever "professional"
> they are sending, is supposed to be here next tuesday, the 13th.
> 
> The only thing they had for hard-core facts was pricing, currently I'm
> paying $70 a month for 6mb/784kb and 5 usable static addresses, the
> service level stays the same but the price drops to $19.95 + $15 for
> the statics for the first 12 months ($34.95). That also increases the
> bandwidth cap from 150gb a month to 250gb.
> 
> After the 1st year, it goes up to some goofy amount like $53.72
> including the statics, so it's still about $17 cheaper a month.
> 
> But that was it, they had no clue if my current ip addresses would be
> carried over, new ones issued or what the story is. Also, besides
> telling me it's not the same router they give to residential, they had
> no info about it either. Make, model, features, nothing. But there is
> no "self install" for it, they have to send out a "professional
> installer" to put it in. 
> 
> They ate the costs of the replacement router, the service call and all
> other fees. It's just a new account number for the dsl and a reduction
> in rates. 
> 
> The only plan I have is before the installer does anything, make sure
> he has the list of ip's, paperwork for the router and who to call for
> the reverse dns updates. They missing any of those, I'm going to send
> him packing with a customer cancellation and risk losing the service
> later. It's going to be a lot of work changing everything to new ip's
> around here and I don't need a tech that can get all green lights
> saying he's done, leaving me hanging. 
> 
> Thats what happened in Jan of 2002 when I first ordered the dsl with
> static addresses, back then it was like a $200 service charge for
> "professional installation", not optional. Fucker came in, plugged the
> power pack in, hooked the phone line up to the router and called it a
> day when it synced up. When I asked him about the static addresses, he
> didn't know anything about it and suggested I call some 1-800 for any
> questions about them. 
> 
> It's still stupid but they have something up their sleeve with this
> billing change, which is really all it comes down to. 

I had to switch to Uverse DSL to get Elite at work. The guy they sent out 
was competent though he wasn't aware the modem they sent me had Wireless 
N on board and offered to set up my seperate router for me. To his credit 
I found out it was a new modem to them, and he was offering to do more as 
I was the last call of the day and if he called in that he was done, he'd 
get another install. 


-- 
Coming to you from the beautiful Chicago suburbs