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Article #338Re: more updates
From: Adam H. Kerman
Date: Sat, 10 Mar 2012 17:36
Date: Sat, 10 Mar 2012 17:36
22 lines
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2474 bytes
Geoff Gass <glg@tanzenmb.com> wrote: >Bruce Esquibel <bje@ripco.com> wrote: >>It's still stupid but they have something up their sleeve with this billing >>change, which is really all it comes down to. >Given ATT, I'd say don't ascribe to malice that which can be explained by >incompetence. It's a gi-fucking-normous company where the left hand often >has no idea what the right hand is doing. >At work, we have an interface to send incident tickets to them for circuit >problems (ebonding) direct from our ticket system. Depending on what kind >of circuit it is, it goes to one of at least *3* different ticket systems on >their side, and that's only data circuits, we don't even use the interface >for voice. and then, of course, if our guys have to call in to escalate or >something, they have to make sure they pick the right phone number based on >the kind of ATT ticket it is. call the wrong number and the ATT person has >no idea what you're talking about and can't possibly transfer you to the >right desk. I assume that the reverse isn't true, that you call the correct number and reach someone who is helpful on the first try.
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From: "Adam H. Kerman" <ahk@chinet.com>
Newsgroups: chi.internet
Subject: Re: more updates
Date: Sat, 10 Mar 2012 17:36:46 +0000 (UTC)
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