🚀 go-pugleaf

Adam H. Kerman <ahk@chinet.com> wrote:
> Geoff Gass <glg@tanzenmb.com> wrote:
>>Bruce Esquibel <bje@ripco.com> wrote:
>
>>>It's still stupid but they have something up their sleeve with this billing
>>>change, which is really all it comes down to. 
>
>>Given ATT, I'd say don't ascribe to malice that which can be explained by
>>incompetence.  It's a gi-fucking-normous company where the left hand often
>>has no idea what the right hand is doing.
>
>>At work, we have an interface to send incident tickets to them for circuit
>>problems (ebonding) direct from our ticket system.  Depending on what kind
>>of circuit it is, it goes to one of at least *3* different ticket systems on
>>their side, and that's only data circuits, we don't even use the interface
>>for voice.  and then, of course, if our guys have to call in to escalate or
>>something, they have to make sure they pick the right phone number based on
>>the kind of ATT ticket it is.  call the wrong number and the ATT person has
>>no idea what you're talking about and can't possibly transfer you to the
>>right desk.
>
> I assume that the reverse isn't true, that you call the correct number
> and reach someone who is helpful on the first try.

not sure, luckily I'm not the one having to do that much.  I'd guess they're
okay though.  The business end of the carriers tends to be better.
Obviously helps when you're spending a shitload of money with them every
month.