🚀 go-pugleaf

On 2012-03-10, Adam H. Kerman <ahk@chinet.com> wrote:
> Geoff Gass <glg@tanzenmb.com> wrote:
>>Bruce Esquibel <bje@ripco.com> wrote:
>
>>>It's still stupid but they have something up their sleeve with this billing
>>>change, which is really all it comes down to. 
>
>>Given ATT, I'd say don't ascribe to malice that which can be explained by
>>incompetence.  It's a gi-fucking-normous company where the left hand often
>>has no idea what the right hand is doing.
>
>>At work, we have an interface to send incident tickets to them for circuit
>>problems (ebonding) direct from our ticket system.  Depending on what kind
>>of circuit it is, it goes to one of at least *3* different ticket systems on
>>their side, and that's only data circuits, we don't even use the interface
>>for voice.  and then, of course, if our guys have to call in to escalate or
>>something, they have to make sure they pick the right phone number based on
>>the kind of ATT ticket it is.  call the wrong number and the ATT person has
>>no idea what you're talking about and can't possibly transfer you to the
>>right desk.
>
> I assume that the reverse isn't true, that you call the correct number
> and reach someone who is helpful on the first try.

Not sure about business accounts, but I saved level 2 and 3 DSL numbers in a 
notebook last time my residential line had trouble. Both were quite helpful, 
and not in India, to boot.

-- 

Kristian M Zoerhoff