🚀 go-pugleaf

In article <DC78pM.5Lt@rci.ripco.com>, Mike Stillman <mikebvc@ripco.com> wrote:
>Karl Denninger (karl@MCS.COM) wrote:
><excerpt>
>: If you flame here about an 8 hour news outage, but didn't REPORT IT for 8
>: hours via appropriate channels, you'll not get any response or change in
>: procedure from us.  Obviously it wasn't important enough *to you* to follow
>: our procedures to get a rapid response - so therefore, you just defined what
>: you believe is an acceptable response to the problem.
>
>This is the typical tone that Karl uses when communicating with his
>customers. Notice that nowhere in his harangue does he apologize for his
>eight hour downtime. Basically, he blames his customers for the outtage. 

On the contrary.  It is rather obvious to us that if nobody thinks a problem
is important enough to report, that it isn't a big enough deal to get someone
out of bed for until the next morning.

If customers who are having problems with service outages don't think its 
important to tell us about them, then *in their judgement* it must not be.

We let the customer decide.  That's how it's supposed to work, right?

To flame about something you did not tell us about is not only inconsistent
with your *own* judgment of its importance, it accomplishes nothing.

--
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