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Article #46817Re: technical support - how to establish it
From: Mike Stillman
Date: Mon, 24 Jul 1995 00:00
Date: Mon, 24 Jul 1995 00:00
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1601 bytes
Karl Denninger (karl@MCS.COM) wrote:
<excerpt>
: If you flame here about an 8 hour news outage, but didn't REPORT IT for 8
: hours via appropriate channels, you'll not get any response or change in
: procedure from us. Obviously it wasn't important enough *to you* to follow
: our procedures to get a rapid response - so therefore, you just defined what
: you believe is an acceptable response to the problem.
This is the typical tone that Karl uses when communicating with his
customers. Notice that nowhere in his harangue does he apologize for his
eight hour downtime. Basically, he blames his customers for the outtage.
Karl, in case you haven't been told recently, you are a pompous,
self-centered dolt, and your company deserves to go broke.
_.,-*~'`^'*-,._ _.,-*'`^'*-,.
'*-,._ Mike Stillman '*-,
'*-,.__.,-*' Chicago, IL _.,-*~'`^'*-,._
mikebvc@rci.ripco.com '*-,._.,-*'`^ '
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10d5fa,9eb8057a861c018a X-Google-Attributes: gid10d5fa,public From: mikebvc@ripco.com (Mike Stillman) Subject: Re: technical support - how to establish it Date: 1995/07/24 Message-ID: <DC78pM.5Lt@rci.ripco.com> X-Deja-AN: 106787363 sender: usenet@rci.ripco.com (Net News Admin) x-nntp-posting-host: golden.ripco.com references: <3tp0dd$gn5@news.wwa.com> <3tpf64$gmh@news1.mcs.net> <3treu9$1qr@Venus.mcs.com> x-ident-sender: mikebvc organization: Ripco BBS, Free Trial account (312) 665-0065 newsgroups: chi.internet