🚀 go-pugleaf

In article <3trhm9$4kf@news1.mcs.net>,
Phil N. Schuman <pschuman@interserv.com> wrote:
>here is the orignal E-mail message - 
>
>news server not responding - saturday morning - 7/8 - 10:15am

Yep.

Again, you know that this isn't the appropriate way to report problems.
Therefore, why did you send it at all?

If you were interested in a FIX, you'd follow procedures.

There is no point to sending such a message to me under these circumstances.
If there is a service outage you should use the proper reporting procedure.  
That way it gets *fixed*.

What I find incredible is that you, and a very few others on MCSNet, like 
to complain about service outages -- but you refuse to report them through
proper channels.  Well, how in the name of the Gods do you expect us to FIX
things if you refuse to report them to the people who are charged with
fixing them?

You continue to harp here and elsewhere that ISPs in general have poor
customer service records.  I advise you to look at your own attitude and
personal interface with those ISPs FIRST, before you go off at people 
you're doing business with.

Unless there is a compelling reason that procedures put in place aren't
working, there is no good reason for violating them if you're interested 
in good customer service.

In this case, you hadn't even *tried* the procedures we set out for
customers to report problems, and yet you were STILL complaining, both
here and in our internal newsgroups as well.

I fail to see any constructive purpose behind that kind of public display.

Since you came to MCSNet as a customer you have repeatedly made public
statements denigating our service, yet you refuse to work with the
procedures and people here to get problems you have resolved, and when you
make commentary about the information available to you via the web and other
sources your comments are not directed as constructed criticism, but rather
as scathing attacks.

Yet you expect us to remain silent?

--
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