🚀 go-pugleaf

>   karl@MCS.COM (Karl Denninger) writes:
>  In article <3trhm9$4kf@news1.mcs.net>,
>  Phil N. Schuman <pschuman@interserv.com> wrote:
>  >here is the orignal E-mail message - 
>  >
>  >news server not responding - saturday morning - 7/8 - 10:15am
>  
>  Yep.

ok - we both agree that this was the message - 
does it complain - I think not - 
does it demand a fix - I think not - 
does it harp - I think not - 

YOU are the one that keeps kicking the dog - 
I sent a simple informative msg - 
and you are taking it and raking it over the coals...  
not me - in fact I still had newsgroup access thru my other 2 providers - 

(deleted)

>  What I find incredible is that you, and a very few others on MCSNet, like 
>  to complain about service outages -- but you refuse to report them through
>  proper channels.  Well, how in the name of the Gods do you expect us to FIX
>  things if you refuse to report them to the people who are charged with
>  fixing them?

let's not confuse ME with the other harpers...
my ONLY comments are concerning the marketing process and ongoing customer info 
delivered to the CUSTOMERS....   and how the CUSTOMERS are treated/viewed
by the VENDOR for the PRODUCT and SERVICES being offered.

>  You continue to harp here and elsewhere that ISPs in general have poor
>  customer service records.  I advise you to look at your own attitude and
>  personal interface with those ISPs FIRST, before you go off at people 
>  you're doing business with.
>  
>  Unless there is a compelling reason that procedures put in place aren't
>  working, there is no good reason for violating them if you're interested 
>  in good customer service.
>  
>  In this case, you hadn't even *tried* the procedures we set out for
>  customers to report problems, and yet you were STILL complaining, both
>  here and in our internal newsgroups as well.
>  
>  I fail to see any constructive purpose behind that kind of public display.
>  
>  Since you came to MCSNet as a customer you have repeatedly made public
>  statements denigating our service, yet you refuse to work with the
>  procedures and people here to get problems you have resolved, and when you
>  make commentary about the information available to you via the web and other
>  sources your comments are not directed as constructed criticism, but rather
>  as scathing attacks.

>  Yet you expect us to remain silent?

let's keep the record straight - never denigated the "tech service" - 
constructive criticism vs scathing attacks - 
well - I guess my simple informative msg up top was a "scathing attack"
just like my other comments about where info is to be found - 

I have YET to see you respond to ANY message from ANYONE with 
a "yeah, that's a good idea, thanks for the input" - 
it's usually a lecture - like this one - and a "gatekeeper" defense.

>>>>

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Imagination is more important than knowledge.....
Knowledge is limited.....
Imagination is not.......         Albert Einstein, (1879-1955)