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Article #575

Re: NETCOM fails on Support

#575
From: Mark Hochstatter
Date: Tue, 30 Aug 1994 12:30
30 lines
2159 bytes
>In article <1994Aug29.032952.1@pa881a.inland.com>,
> <bruce@pa881a.inland.com> wrote:
>>Last week on sunday I sent e-mail to four internet providers asking for
>>information on prices and access location's and future location's
>>
>>I received a response back from Interaccess in 15 minutes
>>and MCS and worldwide access both replied with in 24 hrs
>>I have not yet heard from NETCOM 
>>If this is an Example of the Support Netcom gives I will not bother with them

>    What is the purpose of this post??

>    If you sent mail to info@site.domain, the response is automated on
>    the first three.  It may be that netcom doesn't have an automated
>    responder for that address.

>    I hope you're not making a choice of an Internet site solely on how
>    fast their automated mail servers are!  Also, of the four sites you
>    list, three of them are local to the Chicagoland area, Netcom is on
>    the west coast.

>    I notice you didn't send mail to info@vpnet.chi.il.us.  I mean if
>    you're comparing return speed of automated servers, we should be
>    included as well. :(


Well, I can see your point. The fact is though that Netcom has not responded 
to his support request either by automated OR with a real body.  Now....  the 
question is has any of the providers responed with a real breathing person.
Technical Details
Message-ID: <mhochsta.4.0086ED2C@interaccess.com>
Path: arc1-ca.pugleaf.net!bga.com!news.sprintlink.net!sashimi.wwa.com!ddsw1!gail.ripco.com!uunet!newsgate.watson.ibm.com!swiss.ans.net!nntp.interaccess.com!dyna2-21.interaccess.com!mhochsta
References: <1994Aug29.032952.1@pa881a.inland.com> <CvCIrp.Hr6@espada.chi.il.us>

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From: mhochsta@interaccess.com (Mark Hochstatter)
Newsgroups: chi.mail
Subject: Re: NETCOM fails on Support
Date: Tue, 30 Aug 1994 12:30:05
Organization: InterAccess,Chicagoland's Full Service Internet Provider
Lines: 30
Message-ID: <mhochsta.4.0086ED2C@interaccess.com>
References: <1994Aug29.032952.1@pa881a.inland.com> <CvCIrp.Hr6@espada.chi.il.us>
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