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Article #686

The Customer is always right?

#686
From: The Lion King
Date: Tue, 24 Mar 1998 00:00
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Anyone have any suggestions on what action to take when a store fails
to honor the prices they have marked on items.  I found some nice
glasses next to a sign stating "Glasses 4 for $.99".  I picked
up 4 glasses and took them to the register, where they proceded
to charge me $.99 each for the glasses.  I told them about the 
sign and they stated that was for plastic glasses (there were no
plastic glasses by the sign).  I replied that the sign said nothing
about plastic, just glasses.  They argued with me for five minutes
until I got fed up and left everything there.  Tomorrow I plan
to call the manager at the Marc's store in Southland Shopping
center of Middleburg Hts. and let them know that they have
lost a customer.  But that just doesn't feel like enough.  Anyone
have any suggestions as to a government agency I can complain to?
(BTW - over $2.97 difference they lost a $40 sale, I went to
Big Lots after that and spent it all over there for the same items
minus the glasses).


   ("`-''-/").___..--''"`-.      Aslan         
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   _..`--'_..-_/  /--'_.' ,' (If I'm "lion",  
 (il),-''  (li),'  ((!.-'       I'm dyin'!)  
                                                
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From: The Lion King <aslan@apk.net>
Subject: The Customer is always right?
Date: 1998/03/24
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