🚀 go-pugleaf

The Lion King <aslan@apk.net> wrote:

> Anyone have any suggestions on what action to take when a store fails
> to honor the prices they have marked on items.  I found some nice
> glasses next to a sign stating "Glasses 4 for $.99".  I picked
> up 4 glasses and took them to the register, where they proceded
> to charge me $.99 each for the glasses.  I told them about the 
> sign and they stated that was for plastic glasses (there were no
> plastic glasses by the sign).  I replied that the sign said nothing
> about plastic, just glasses.  They argued with me for five minutes
> until I got fed up and left everything there.  Tomorrow I plan
> to call the manager at the Marc's store in Southland Shopping
> center of Middleburg Hts. and let them know that they have
> lost a customer.  

As someone who has worked in retail I have to defend the Marc's
employee. If they were told to charge the price they did, then
that's the price they have to charge. The cashier has no say in the
placement of the sign. Before you go off yelling at the manager that
they've lost a customer be nice and explain the problem nicely. The
manager may correct the oversight, since that is _THE ONLY PERSON_
authorized to do so.

Don't give up on the store just yet, be nice to the manager and
you'll probably get what you want. I know you're upset now, but
yelling isn't going to get anything resolved. As a matter of fact,
starting off that way will show the manager you don't want to
resolve anything and he probably won't spend any time with you
working things out. . .I know none of my managers ever wasted time
on a customer that was adamant. The standard line is "I'm sorry you
feel the way you do, it's obvious we can't work anything out,
perhaps you should find another store to shop at."

** Martin

-- 
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Can you imagine having an implant so the government can track you anywhere
you go? It's coming and we're bringing it to you, AT&T.