🚀 go-pugleaf

Lou Duchez wrote:
> 
> In article <wKkrx0E6AV8M090yn@mome.apk.net>,
> MarchHare@mome.apk.net (Sysop) wrote:
> 
> > Now, I'm reading posts by others complaining of lack of service.  A
> > small few, maybe, but enough to make me wonder about their overall
> > quality of service.
> 
> There's two things going on here.  The person who started this thread
> *did* have some legitimate complaints about EN's service -- there were
> indeed big problems with the news server, for example.  EN has since
> upgraded their equipment and feeds and the system is running extremely
> smoothly these days.  (I've refrained from saying anything until I
> could reasonably say that it seems to be fixed.  Well, for a good month
> now I've been getting pretty much every message in the newsgroups I
> follow, and on a timely basis ... I consider that a pretty good track
> record to support.)

Lou, is of course talking about me.  And lets see there was two months worth 
of problems before I left... Yeah, that was worth my time.  Lou tried what he 
could to support en.com but since the news server would be trashed every 
other day it was hard to have a conversation using the newsgroups.

 
> The other thing is, the guy who started this thread did indeed have a
> desire to trash EN.  

NO, after recommending their service to around 10 people, I felt a need to
warn others of their poor service and response to their poor service.

>On the EN local newsgroups, he was in the habit
> of lying about what EN tech support tells people, for example claiming
> that EN was blaming the missing news on the users.  

This was lou's made up mantra in the news group.  I have never said this, and 
when I asked Lou to explain, prove or answer questions on his inflammatory 
posts he has always refused to answer a direct question and always chose to 
be a cheerleader for en.com (on their newsgroups he never admitted there was 
a problem, and mocked people for posting to en.problems, with problems he did 
not think were worthy.)

>He likewise had a
> problem with tech support staff that weren't psychic enough to predict
> the future, and honestly admitted that they didn't know exactly when the
> system would be back up again after a fix.  

If you called and asked if the system was down you got multiple responses. 
And unlike gwis they did not inform users of the problems or downtime thru 
e-mail or posting in a newsgroup.  (I was told by sue that setting up such a 
e-mail list would be to difficult, though they sent me e-mail that they would 
be appearing on TV!?!)


>So I intuit that a lot of
> his motivation for starting this thread was to slam EN, pure and simple.

I refer to earlier, I took a lot of shit suggesting en to people, I wanted
to warn other people of their problems, this is what news groups like this 
are for, and If you look at my original post (I am sure it has expired on 
en.com) you will see, everything I said was true.
 
> I am sorry to hear about your problems with EN's billing department.
> I know that they were rather overwhelmed there at one point, back when
> they were trying to grow from about a two-man operation to the setup
> they have now.  I think they've got billing down cold these days, not
> that it changes your bad experiences.

My billing problems happened less than three months ago after they "grew."

 
My biggest complaint about en.com is simple. I care if the system is down,
but I care even more that you are not willing to admit that the system
is having problems.  AT gwis their is a daily log where they list any 
problems and an e-mail group warning or explaining of any downtime.  If 
en.com would have done this I would have been satisfied, but instead they 
spammed me with want ads.  Of course I am not evening bringing up how slow 
their system is compared to others....

Chet