🚀 go-pugleaf

In article <wKkrx0E6AV8M090yn@mome.apk.net>,
MarchHare@mome.apk.net (Sysop) wrote:

> Now, I'm reading posts by others complaining of lack of service.  A 
> small few, maybe, but enough to make me wonder about their overall 
> quality of service.

There's two things going on here.  The person who started this thread
*did* have some legitimate complaints about EN's service -- there were
indeed big problems with the news server, for example.  EN has since
upgraded their equipment and feeds and the system is running extremely
smoothly these days.  (I've refrained from saying anything until I
could reasonably say that it seems to be fixed.  Well, for a good month
now I've been getting pretty much every message in the newsgroups I
follow, and on a timely basis ... I consider that a pretty good track
record to support.)

The other thing is, the guy who started this thread did indeed have a
desire to trash EN.  On the EN local newsgroups, he was in the habit
of lying about what EN tech support tells people, for example claiming
that EN was blaming the missing news on the users.  He likewise had a
problem with tech support staff that weren't psychic enough to predict
the future, and honestly admitted that they didn't know exactly when the
system would be back up again after a fix.  So I intuit that a lot of
his motivation for starting this thread was to slam EN, pure and simple.

I am sorry to hear about your problems with EN's billing department.
I know that they were rather overwhelmed there at one point, back when
they were trying to grow from about a two-man operation to the setup
they have now.  I think they've got billing down cold these days, not
that it changes your bad experiences.


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Lou Duchez   -   ljduchez@en.com   -   http://www.en.com/users/ljduchez
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