🚀 go-pugleaf

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In article <4o8c4m$1hu@dilbert.multiverse.com>,
root@multiverse.com (Admin) wrote:
>
>John,
>
>  Not every person has a wonderful enjoyable experience with an ISP.  Every
>person has a different view of what happened.

And, I've pretty well outlined my view:  I was ignored as a potential
customer, then I was billed without receiving any service.  I was 
ignored when I complained about the billing.  IMO, I did not have an
enjoyable experience.

If it were a gas station, I would not go there to fill-up, and I would
tell others about my bad experience.  If they sent me bogus auto repair
bills, I would complain to the BBB.

IMO, I got a raw deal.  IMO, based only on the one-sided evidence that
was presented to me, the person I was responding to got a raw deal as
well.  If enough people getting a raw deal complain, then maybe
something will be done.

  We've had a couple people
>absolutely fed up with what they thought was a lack of service or being
>ignored, when, in fact, they just happened to call when either all the
>lines were busy (and got voice mail).. or mis-addressed an e-mail/never
>to get a reply, etc..  Where, on the other hand, there are a ton of people
>that would testify in a grand jury that we've given them service above and
>beyond what they'd expect from _any_ service-oriented company.  I mean, it's
>a _big_ spectrum.

And, I originally went to EN based upon a recommendation from one of the
few people in Cleveland I knew had an ISP account at the time.  It's not
that everyone will agree with me, otherwise they would not be in business
at all.  I don't know what kind of service they receive, I only know
what I got.

>  Of course exchange net has problems.  Any company that grows as fast
>and as huge as EN is, is bound to have growing pains, that, hopefully,
>the client base is aware and sympathetic to.  This doesn't mean that
>EN doesn't care about its customer base: It's quite the opposite.  There's
>a lot of great people over there, Sue W being my favorite.  I mean, I'm
>a *competitor* and I get the red carpet.

Good for you and good for them.  However, I have a tough time being
sympathetic to anyone who sends me a bill every month for services
I was not even approached about until 6 weeks after getting an account
with someone else, which I declined immediately and still got billed for
every month.  It wasn't even until I started being a loud asshole
that they stopped sending me bills.  Not that I'm not any good at being
an asshole, but the it should not have to had to come to that.  My frank
opinion is that they do not have their act together -- at all.

Now, I'm reading posts by others complaining of lack of service.  A 
small few, maybe, but enough to make me wonder about their overall 
quality of service.  I don't see that many complaints about the other 
ISP's in the area.  Is it because they are bigger than everyone else, so
it is natural for there to be more complaints?  I don't really know, but
if they are, then maybe they have gotten too big to handle it.  A
business can suffer from too much growth just as much as too little.

I'll say this, though, that if you are conscientious enough to stick up
for the competition, maybe your service can avoid mistakes like these by
being just as conscientious towards customers and potential customers.
I don't know you and have never been on Multiverse (that I remember),
but it sounds like you at least have the potential of avoiding the, what
should be obvious, mistake of ignoring a user.

>  Everyone has a certain ISP that they like for certain reasons.  The
>people, the speed of the connection, the reliability, their friends
>who hang out on the same system.  You just have to find one that you
>like and stick with it.

So far, I'm fine where I'm at.  I'm being treated well, and the 
technical expertise is above what I'm used to.  That's about all I care
to say, because I don't want this to degenerate into a "mine is better
than yours" flame war.  I'm not the original poster, and I'm not looking
for another ISP.  I just find it interesting that the one looking for an
ISP has had difficulty with the same one that has given me so much 
heart-burn.

John
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