🚀 go-pugleaf

In some ways I think the post is a little inflammatory, but I too noticed
that they don't keep up their menu.  Several months ago some channels were
switched around.  To this point they still don't give the name of Channel 26
on our menu.  We pay extra for Optimum service, but they don't update their
menus in a timely way.

I agree that the service rep should not have made excuses.  She should have
written down the complaint and told the subscriber that she would forward the
complaint to the proper department.

I personally don't use the "paper view" (pay-per-view) so I don't know how
often it doesn't work right.

Question:  When you pushed the button from the Preview channel, had the movie
already started?  If so, then it may be their effort to save you from paying
for just part of a movie by accident.  

However, the full and correct listing should have been available on the PPV
menu.  No excuses!  They owe you an apology and assurance that they will do
their best to correct the problem.


I also have not used any other cable service and don't know if others are
better in these regards.


On Fri, 24 Apr 1998 20:31:25 -0400, "Jack A. Zucker" <jaz@gwis.com> posted to
cle.misc about "HORRIBLE CABLEVISION SERVICE!":

>To: CableVision, Ohio:
>CC: Solon Chamber of Commerce, cle.general,cle.misc,cle.biz
>
>Dear Cablevision,
>
>I just wanted to write a note to tell you how dissatisfied I am with your
>service. I had intended to order G.I. Jane tonight and had invited several
>people over to view it. Unfortunately, your on-line menus are limited and I
>could not actually place the order until 8PM. At around 8, I turned the TV
>on and went to the PPV menu. G.I. Jane was not listed.
>
>Finally, on channel 72, the preview guide listed G.I. Jane and instructed me
>to press the PPV key to order it. When I pressed the PPV key on my remote, I
>was switched to the PPV menu which did not have G.I. Jane listed. I then
>called 216 691 1500 and tried to order it through the automated service. It
>was not listed as playing at 8 O'clock. Finally, I called back and spoke to
>an operator who I voiced my displeasure to. She made up all kinds of excuses
>for the fact that in reality is:
>
>YOUR SERVICE IS HORRIBLE.
>
>Basically, you guys have a monopoly and I'm convinced that you have very
>little interest in providing quality service to anyone. I'm going to lobby
>Solon City Hall to try to get Cox or some other cable company who is
>genuinely interested in providing a good product to the customer and not
>simply raking in "the bucks" from a fixed crowd.
>
>I can only imagine what your Internet Service will be like when you offer it
>next year. I hope that Solon realizes that as we move into the next
>millenium, we will need a cable service that is capable of providing good
>quality communications.
>
>Originally, I had thought that a satellite dish would be more expensive but
>at this point, the extra money would seem to be worth it in order to get
>good service and a company that is interested in providing good service.
>
>I invite anyone reading this message in the newsgroups to please forward me
>any comments regarding their dealings with Cablevision so I may forward such
>comments to Solon City Hall.
>
>-Jaz
>


--------------
 Gail M. Hall
gmhall@apk.net