🚀 go-pugleaf

NoSpam@Antartica.net <NoSpam@Antartica.net> wrote in misc.consumers:


>When I tried to get my money back CompUSA charged me 15% because the
>boxes had been opened. This is a total of $42 for those who don't want
>to do the math. 
>
>How in God's name are you supposed to find out whether a part is
>defective unless you OPEN THE BOX, is beyond me.


The 15% "box opened" fee is not unreasonable if the customer has 
simply changed her mind and doesn't want the item. Did you make it 
clear that you were returning it because it had never worked?

There's no justification at all for charging you to make the 
exchange. Go back and insist on talking to the manager.

Unless of course you didn't try to make an exchange but demanded a 
refund. If you did demand a straight return, you are in the position 
of the customer who merely changed her mind. It's maybe not very 
customer-friendly to charge the fee in that case, but it's not 
legally unreasonable.

[Followups directed to misc.consumers. Crossposting to lots of 
newsgroups is generally a bad idea.]

-- 
I am not a lawyer; this is not legal advice. When you read anything
legal on the net, always verify it on your own, in light of your
particular circumstances. You may also need to consult a lawyer.

Stan Brown, Oak Road Systems, Cortland County, New York, USA
                                   http://oakroadsystems.com