🚀 go-pugleaf

<NoSpam@Antartica.net> wrote in message
news:3ccce709.59073152@news.easynews.com...
> Last week, I purchased a wireless Ethernet kit from CompUSA here in
> Redlands, Calif, for a total of approximately $280.
>
> This is a rather high price since the same kit goes for about $200
> from online stores. However, I didn't want to wait for shipping, so I
> just drove to my local CompUSA and got it there.
>
> Worked on it all weekend, and part of last week and couldn't make it
> work. After numerous calls to both the original manufacturer and
> CompUSA support, I finally gave up. The manufacturer concluded that
> one or more of the parts were failing, and suggested I take it back to
> the store.
>
> When I tried to get my money back CompUSA charged me 15% because the
> boxes had been opened. This is a total of $42 for those who don't want
> to do the math.
>
> How in God's name are you supposed to find out whether a part is
> defective unless you OPEN THE BOX, is beyond me.

Wow! Did you talk with a manager? I have been doing business with a
variety of CompUSA stores in the Philadelphia area for many years. I
return an average of one or two items a year there and not once have I
ever received a hassle with a return or been charged a restocking fee.
For example, three months ago, I returned an opened printer that just
did not work. I didn't even pack up the printer properly. I just dumped
the pieces in the original box, presented my receipt and ask for a return
and told the clerk it did not work. Fine, no problem.

About a year ago, I bought at Netgear cable modem router. It would
not work with both my computers; only one. After 12 weeks, I finally
got around to returning it. I got my $120 back, turned around and bought
a Linksys router from CompUSA on that same visit. I then found the
same router at Best Buy for $20 less so I returned the router an hour
later to CompUSA and they cheerfully returned my cash, no problem.