🚀 go-pugleaf

Great, now we all know to shop at the CompUSA in Philly but it seems the
prevailing policy, though technicaly legit, is employed harshly.

I, also, have had my share of trouble and hassle free returns with them.  If
you read their returns policy (posted in the lobby of both of the local
stores here so perhaps elsewhere as well) you will find a serveral things
that would make you question shopping there.

My old boss used to say, "The fish stinks from the head."  meaning that as
does the boss so do the employees.  Since you clearly do not need to know
anything about computers to work there, what must the qualifications for
management be.  Beyond a bad attitude.



"Me" <srhi@comcast.net> wrote in message
news:ZjRy8.156654$XV5.14542021@bin4.nnrp.aus1.giganews.com...
>
> <NoSpam@Antartica.net> wrote in message
> news:3ccce709.59073152@news.easynews.com...
> > Last week, I purchased a wireless Ethernet kit from CompUSA here in
> > Redlands, Calif, for a total of approximately $280.
> >
> > This is a rather high price since the same kit goes for about $200
> > from online stores. However, I didn't want to wait for shipping, so I
> > just drove to my local CompUSA and got it there.
> >
> > Worked on it all weekend, and part of last week and couldn't make it
> > work. After numerous calls to both the original manufacturer and
> > CompUSA support, I finally gave up. The manufacturer concluded that
> > one or more of the parts were failing, and suggested I take it back to
> > the store.
> >
> > When I tried to get my money back CompUSA charged me 15% because the
> > boxes had been opened. This is a total of $42 for those who don't want
> > to do the math.
> >
> > How in God's name are you supposed to find out whether a part is
> > defective unless you OPEN THE BOX, is beyond me.
>
> Wow! Did you talk with a manager? I have been doing business with a
> variety of CompUSA stores in the Philadelphia area for many years. I
> return an average of one or two items a year there and not once have I
> ever received a hassle with a return or been charged a restocking fee.
> For example, three months ago, I returned an opened printer that just
> did not work. I didn't even pack up the printer properly. I just dumped
> the pieces in the original box, presented my receipt and ask for a return
> and told the clerk it did not work. Fine, no problem.
>
> About a year ago, I bought at Netgear cable modem router. It would
> not work with both my computers; only one. After 12 weeks, I finally
> got around to returning it. I got my $120 back, turned around and bought
> a Linksys router from CompUSA on that same visit. I then found the
> same router at Best Buy for $20 less so I returned the router an hour
> later to CompUSA and they cheerfully returned my cash, no problem.
>
>
>