🚀 go-pugleaf

On Wed, 14 Jul 1999 17:18:11 GMT, MelissaQ@Cdimensional.com (Melissa)
wrote:

>AVOID TigerDirect's Amquest Rockwell AM56HCFSP modem!!!
>
>I posted the following about 2 months ago. Since then I wrote to 
>TigerDirect's President, and to date have been TOTALLY IGNORED! 
>From now on, their catalogs will be going right in my trash can! Avoid this 
>modem, and I'd also recommend not buying from TigerDirect because I get the 
>impression they don't care a hoot about customers, just raking in your bucks 
>and refusing to give them back for ANY reason!
>________

[snip]

I too posted to your message 2 months ago.  In that letter you stated
that Amquest is an OEM modem made by Tiger.  I left it at that, but
you have reposted the same information again, so I thought I would
state that Amquest modem's are made by -> KDS <- (check out
www.amquestmodem.com).  Your beef should be with KDS and not Tiger.
Tiger doesn't have any obligation to provide you with technical
support with your modem, KDS does.

That of course does not excuse the president of Tiger from not
answering your inquiry and of course I don't work for Tiger, but you
are really mad at the wrong people!  All Tiger did was sell the modem
to you.  The support, manufactory, drivers, manuals, etcetera all fall
to KDS (Amquest).  Tiger has no power, AFAIK, to issue any RTVs on
your behalf.

Just my 2 cents worth,
Adam