🚀 go-pugleaf

aleinss@my-deja.com (Adam Leinss) wrote in 
<378d03e9.17182353@news.grapevine2.com>:

>On Wed, 14 Jul 1999 17:18:11 GMT, MelissaQ@Cdimensional.com (Melissa)
>wrote:
>
>>AVOID TigerDirect's Amquest Rockwell AM56HCFSP modem!!!
>>
>>I posted the following about 2 months ago. Since then I wrote to 
>>TigerDirect's President, and to date have been TOTALLY IGNORED! 
>>From now on, their catalogs will be going right in my trash can! Avoid this 
>>modem, and I'd also recommend not buying from TigerDirect because I get the 
>>impression they don't care a hoot about customers, just raking in your 
bucks 
>>and refusing to give them back for ANY reason!
>>________
>
>[snip]
>
>I too posted to your message 2 months ago.  In that letter you stated
>that Amquest is an OEM modem made by Tiger.  I left it at that, but
>you have reposted the same information again, so I thought I would
>state that Amquest modem's are made by -> KDS <- (check out
>www.amquestmodem.com).  Your beef should be with KDS and not Tiger.
>Tiger doesn't have any obligation to provide you with technical
>support with your modem, KDS does.
>
>That of course does not excuse the president of Tiger from not
>answering your inquiry and of course I don't work for Tiger, but you
>are really mad at the wrong people!  All Tiger did was sell the modem
>to you.  The support, manufactory, drivers, manuals, etcetera all fall
>to KDS (Amquest).  Tiger has no power, AFAIK, to issue any RTVs on
>your behalf.
>
>Just my 2 cents worth,
>Adam

That's interesting Adam, but isn't KDS a wholely owned Tiger subsidiary? And 
I'm still angry at Tiger's refusing to take it back, even though it was past 
30 days, because I had been trying to work the problems out with Amquest tech 
support and that's what MADE it take more than 30 days. What it basically 
says to me is that it's tough cookies because I worked so hard to try to work 
the problems out.

-- 
- Melissa    <http://www.dimensional.com/~melissa/>
To email me, remove the spam proofing capital letters on each side of the @

George Burns,  Joe Camel,  Grim Reaper.  A Protest Ballad
http://www.dimensional.com/~melissa/song.htm

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          Privileges are things that people are willing to beg for.
             Rights are things that people are willing to die for.