🚀 go-pugleaf

Tim Nelson (tim.nelson@yotta.com) wrote:
: Barb Dijker <barb@netrack.com> wrote:

: >Ian Firth (ian@divsoft.com) wrote:

: >: But BEWARE!
: >: $50 an hour if their hardware fails during 'after hours', and they need
: >: to get out of bed and fix it.

: >: Don't these people realize Internet is a 24 hour job?

: >The $50/hr is not for technical support - any tech support worth
: >paying for woud be 2-3x.  It's for a security escort into the

It's worth noting that NeTrack can arrange for tech support on your system,
so that you don't have to leave your bed.  It's not unreasonably expensive,
IMO.  I've toured thier facility, and it's very nice. Good equipment,
and the folks running the company have a *lot* of experience running
machine rooms and net connects.  As for the $50 access fee, I wouldn't think
twice about paying it in order to get one of my systems running again, if it
were critical to my business.   Lose your phone system in the middle of the
night and see how much it costs to get a tech out to fix it. Hell, blow
out a water line at home and see what it costs for a plumber at midnight...
 
: >building.  Considering unescorted access could cost all the customers
: >their equipment, this is money well spent.  A well-managed system
: >is not going to suddenly go up in smoke.  Serious system deaths
: >give plenty of warnings.

: In all the time that I did support on production systems, serious
: system deaths never gave plenty of warnings.  If they did, no
: failure would have occured, as I could have resolved it prior
: to a failure, or limited the impact.

Uhh, gee tim, maybe you weren't listening to the system closely,
or being paranoid enough. Most of the system failures I've seen in the last 10 
years were announcing themselves in advance, except for the occasional
lightening strike or similar event...  

ericr
I have no interest in NeTrack, other than as a potential customer...