🚀 go-pugleaf

Barb Dijker <barb@netrack.com> wrote:

>Ian Firth (ian@divsoft.com) wrote:

>: But BEWARE!
>: $50 an hour if their hardware fails during 'after hours', and they need
>: to get out of bed and fix it.

>: Don't these people realize Internet is a 24 hour job?

>The $50/hr is not for technical support - any tech support worth
>paying for woud be 2-3x.  It's for a security escort into the
>building.  Considering unescorted access could cost all the customers
>their equipment, this is money well spent.  A well-managed system
>is not going to suddenly go up in smoke.  Serious system deaths
>give plenty of warnings.

In all the time that I did support on production systems, serious
system deaths never gave plenty of warnings.  If they did, no
failure would have occured, as I could have resolved it prior
to a failure, or limited the impact.


tim nelson              tim.nelson@yotta.com
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