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Article #164

Enforcement, Selection, and on-the-fly policy making

#164
From: Elizabeth Schwartz
Date: Thu, 08 Oct 1992 17:25
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  There's another thing about these threads that is bothering me; the
implication that policies can't be made or modified on the fly, that
only written-in-stone policies are fair.
  I am a manager. I make policy decisions all the time, often standing
on one foot. This is what I get paid to do; someone has to make
decisions. Trying to write every small policy down can lead to the
situation where you have rule books which are hundreds of pages long
and where even the most trivial situations are covered by masses of
rules. 
  Keeping rules simple has the consequence that interpretation of the
rules falls to the management more frequently. A rule of "no
interfering with other users" leaves room for interpretation;
itemizing possible ways of interference could run into the dozens of
pages. 
  Take this plan thing. Right now we have no written rule on .plan
files, and an unwritten policy that they not be obscene and that they
not interfere with others. If we itemized this, we could run on for
pages and pages about flow control, ascii sequences, buffer overflow,
obscenity trials...and end up with a much less comfortable situation
where instead of a few extreme cases, every user was under scrutiny.
It might be "fair" in the sense that BANNING .plan files would apply
equally to all users. It might be enforceable, if I said "plan files
must contain only a subset of the following categories of information
appropriate to a telephone service....")
  But Yecccch! Who wants to live with that many rules? As it is, we've
asked three students in two years to change their .plan files, out of
about 500. Everyone is happy (at our site anyway; not everyone on the
net is pleased that we are happy.) I don't have tenure; if the
university is unhappy with my management style they could ask me to
modify it and/or they could fire me and replace me with someone else. 
  Meanwhile, I don't think we are confusing management with
"benevolent dictatorship."
--
System Administrator                  Internet: betsys@cs.umb.edu
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From: betsys@cs.umb.edu (Elizabeth Schwartz)
Newsgroups: comp.admin.policy
Subject: Enforcement, Selection, and on-the-fly policy making
Message-ID: <BETSYS.92Oct8122503@ra.cs.umb.edu>
Date: 8 Oct 92 17:25:03 GMT
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