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Article #30

Re: Netgear RT314 Won't Connect

#30
From: Parcxman
Date: Thu, 19 Dec 2002 07:50
131 lines
5797 bytes
TKR <spamthis@attbi.com> wrote in
news:v4%L9.388362$WL3.115857@rwcrnsc54: 

> Parcxman wrote:
>> My Netgear RT314 router has been working fine until tonight.  I've
>> got attbi cable, and four machines behind the router.
>> 
>> Now, if I put any of my machines behind the router, they won't
>> connect to the internet.  If I hook them directly to the cable modem,
>> I can connect ok just fine.
>> 
>> Here's what I see.  The RT314 front panel lights are normal; the
>> power light is on, the test light is off, the local ports are on, and
>> the internet light blinks.
>> 
>> I've released all/renewed all on any machine behind the router.  I've
>> shut all hardware down, inclding the router, for 20 minutes, but no
>> go.  I've used the router's Wizard to access the Maintenance/Erase
>> panel and erased the settings to set them back to factory default
>> (per the manual). I then re-entered the Wizard and re-configured just
>> as I did when I first set the router up...actually, there was nothing
>> to do to set it up initially, it plugged and played with all factory
>> defaults. 
>> 
>> The System Status screen shows:
>> WAN PORT
>>          IP Address: 12.210.236.25 (this is what attbi hands out)
>>          IP Subnet Mask: 255.255.254.0
>>          DHCP: Client
>> LAN PORT
>>          IP Address: 192.168.0.1
>>          IP Subnet Mask: 255.255.255.0
>>          DHCP: Server
>> 
>> Firmware Version: v3.24 (CA.0), 2/8/2001
>> 
>> The winipcfg (Win98) panel shows:
>> DNS Server: 192.168.0.1
>> IP: 192.168.0.2
>> Subnet Mask: 255.255.255.0
>> Default Gateway: 192.168.0.1
>> DHCP Server: 192.168.0.1
>> 
>> Same settings show on an XP machine when connected to the router.
>> 
>> At this point, I've got no idea what's wrong.  I wonder if the
>> firmware has gone south.  If so, should I see if there is an
>> update/upgrade? 
>> 
>> If it's time for a new router, can you suggest a 4 or 6 port wired
>> router with firewall?  Wired is fine, as I've got the house cabled
>> for ethernet, and all machines are desktops.
>> 
>> TIA,
>> Bruce
> 
> First, you should determine if you have no Internet access or if you
> are simply unable to resolve domain names.
> 
> Telnet into the router. Go to Menu 24.8 . At the command prompt, issue
> this command:
> ip dhcp enif1 status
> 
> Look through the resulting output and check that everything looks OK.
> Then, using the Default gateway address listed in the output, use ping
> to ping the gateway address (at your OS' command prompt, type ping
> nnn.nnn.nnn.nnn where nnn is the Gateway address listed in the output
> from above).
> 
> If you can ping your ISP's gateway, then try pinging yahoo.com. If
> this fails, then you have a DNS issue. Suggest that you configure your
> 4 PCs to use the 2 DNS server addresses from the output above rather
> than 192.168.0.1 .
> 
> If pinging your ISP's gateway failed, then the router isn't passing
> traffic properly. First suggestion would be to upgrade to 3.25
> firmware. Then restest.
> 

I put two machines on the router side, and each can ping each other 
(192.168.0.2/3), and browse each other (netbeui is installed on machines).  
All machines can ping the router's LAN port 192.168.0.1.

No machines can ping yahoo's IP 66.218.71.87/84.

Telnetting to the router's menu 24.8 gives:

ip dhcp enif1 status
DHCP on iface enif1 is client
     Hostname : family.attbi.com.attbi.com
     Domain Name : attbi.com
     Server IP address: 12.242.17.34
     Client IP address: 12.210.236.25/23
     DNS server : 216.148.227.68, 204.127.202.4
     Default gateway: 12.210.236.1
     Lease time  : 345595 seconds
     Renewal time: 172793 seconds
     Rebind time : 302391 seconds

Pinging the Default Gateway 12.210.236.1 with the OS command prompt, times 
out. 

NOTE:
If I ping it from a machine that is connected directly to the cable modem, 
I get 
C:\>ping 12.210.236.1

Pinging 12.210.236.1 with 32 bytes of data:

Reply from 12.244.98.129: TTL expired in transit.
Reply from 12.244.98.129: TTL expired in transit.
Reply from 12.244.98.129: TTL expired in transit.
Reply from 12.244.98.129: TTL expired in transit.

Ping statistics for 12.210.236.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum =  0ms, Average =  0ms

C:\>
(I don't know what the above indicates.)

Back to the router...
All I can do now, I guess, is to reinstall firmware v3.24 or v3.25.  The 
Netgear site says that v3.25 is not needed if 3.24 is working, as 3.25 only  
adds a language (French, I believe) and has one minor fix.

Comments?

Thanks,
Bruce
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Subject: Re: Netgear RT314 Won't Connect
From: Parcxman <parcxman@invalid.com>
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Date: Thu, 19 Dec 2002 07:50:50 GMT