Re: TCI and AtHome

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#328

From: Jerry Gardner
Date: Wed, 23 Dec 1998 00:00

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On Sun, 20 Dec 1998 14:41:33 -0800, Raymond Lillard <ryl@innovix.com> wrote:
>While I suppose so some compliment could be offered for their 
>diligence it does seem to me that there was a general lack of 
>understanding and troubleshooting methodology in this case.
>
>TCI/@Home will loose their shirts unless they get smarter.

When TCI installed my connection last March, it took them 7 trips to
my house with a combined total of 11 people to get my connection
working.  I estimate a total of 30-35 man-hours expended by TCI to get
my connection working.

--
Jerry Gardner                   | Bill Clinton has all the steely resolve of
email: w6uv@hotmail.com         | a kamikaze pilot on his 37th mission.

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From: w6uv@hotmail.com (Jerry Gardner)
Subject: Re: TCI and AtHome
Date: 1998/12/23
Message-ID: <slrn77vuq4.70.void@pc06pi.peri.com>
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