🚀 go-pugleaf

Scott Hale <Shale@pacbell.net> writes:

>Jerry Gardner wrote:
>> 
>> On Sun, 20 Dec 1998 14:41:33 -0800, Raymond Lillard <ryl@innovix.com> wrote:
>> >While I suppose so some compliment could be offered for their
>> >diligence it does seem to me that there was a general lack of
>> >understanding and troubleshooting methodology in this case.
>> >
>> >TCI/@Home will loose their shirts unless they get smarter.
>> 
>> When TCI installed my connection last March, it took them 7 trips to
>> my house with a combined total of 11 people to get my connection
>> working.  I estimate a total of 30-35 man-hours expended by TCI to get
>> my connection working.
>> 
>> --
>> Jerry Gardner                   | Bill Clinton has all the steely resolve of
>> email: w6uv@hotmail.com         | a kamikaze pilot on his 37th mission.

>hopefully that is not the standard. For the @Home customer I had
>experience with TCI came out twice. Once to install the cable modem
>directly to the computer and once again to move the modem (and coax)
>to a closet. AND they even connected the moved modem to the patch
>panel so the user would have access that night (I was coming the next
>morning with hub and etc). 

>guess he (I) were lucky?

From my experience, that is not the standard.  When I lived in
Fremont, @home came to my apartment one time.  The installation was
done professionally, in under an hour and a half.  The service worked
immediately.

As for the service remaining reliable, that is another story.
Fremont was, for some reason, subjected to frequent outages.
The connection would work fine for weeks, then crap out without
reason for 10-15 minutes, then work fine, etc.  I soon grew
tired of it.

The issue of whether or not to maintain service wasn't an issue,
since I had to move soon thereafter, and @home wasn't available when
I moved to San Jose.


>Shale
-- 
b