🚀 go-pugleaf

"Derek M. Loseke" <spamderek@cox.net> wrote in message
news:JK1b8.8244$SJ3.286841@news1.east.cox.net...
> As you can see as Mr. Hobbs has said, there is much more work than
plugging
> it in.  According to Standard Operating Procedure, the drop is to be of a
> newer style we are now using, that has a small pair or wires on the side.
> This is often used to telephony.  Many times a jack needs to be added, and
> that is most of the time run on the outside of the house.

And when needed, should have been added by a cable tech, not a broadband
tech.
That is SOP.

>  The drop is to be
> located to the power meter for proper grounding, and a wire should be run
to
> there from the existing house box, or old drop that is spliced.  Though I
> have find many times that SOP is not followed, it is ALWAYS supposed to
be,
> with special exception in cases where grouding is not always possible to
the
> meter.  The drop is always to follow power, meaning that it is to hang
> paralled with it, from the same pole, to the same place at the house.
Even
> in cases of an underground drop,  it is to either be relocated to the
power
> meter by means of laying a temp drop to be buried at a later date, or
> splicing the drop if it is good, and running it to the power meter for
> proper grounding.

Required by law in most areas so there is no "special exception"

>
> As for the software, everything is fully DHCP.  DNS servers IP, gateway
IP,
> subnet mask, machine IP, email settings, proxy settings, newsgroup
settings,
> and the like is all taken care of by the software.

Nope, it is not handled by the software.
And what do you suppose this unskilled tech will do when arriving at a home
where NO networking enviroment is even installed on the PC? Or he put's this
magic CD you refer to in and things don't go as planned? Is it than  SOP to
say, "sorry, the CD failed on your system so you don't get broadband
internet because I am clueless!"

> The current exception to
> this is when converting a user from dialup or another HSI service, there
are
> often times residual setting in Outlook to old email accounts that cannot
be
> accessed through our system, so yes, sometimes some things need to be set
> manually, but the main purpose of the software is to eliminate the need
for
> the installers.  The idea is that a customer can take a modem home, plug
it
> in, install the software, and they're up and running.  There will of
course
> be some techs around to troubleshoot failed self installs, and do installs
> for people who don't trust their own installations skills, but the purpose
> of the software is the eliminate the wasted payroll that techs use up for
> installs that the customer can do themselves.
>
> It seems that you do not have knowledge of the Cox software quite as well
as
> the average installer, or computer junkie.  However, you do appear the
know
> the basics from a books point of view, and you may have some knowledge in
a
> practical point of view, but it has not been demonstrated as so here just
> yet.

Now, at this point you may want to ask who helped make possiblle the
"Advanced Users Click Here" option which appeared on the support site. I am
much more knowledgeable about the CD than you think. By the way, are the UBR
and NetScreen issues resolved in your area?

>
> However, if you wish the further pursue this trivial online argument about
> factual information (not opinion), I will continue to do so at my
> opportunity.
>
As soon as you have opportunity to get the facts I would imagine.
Perhaps after your DNS and NetBIOS naming classes   :)



>
> "Jack Hobbs" <jhobbs1@cox.net> wrote in message
> news:S4Ra8.6327$SJ3.221438@news1.east.cox.net...
> > My house is 28 years old.  The Cox installers pulled new cable from the
> > pedestal to my house, then new cable through the attic, down to the
modem.
> > The weather wasn't California billboard quality- I felt a bit sorry for
> > them.
> >
> > "PC Medic" <nospam@home.com> wrote in message
> > news:nnPa8.6168$SJ3.212179@news1.east.cox.net...
> > >
> > > "Derek M. Loseke" <spamderek@cox.net> wrote in message
> > > news:ShIa8.4164$SJ3.170583@news1.east.cox.net...
> > > > Not that skilled help is necessarily hard to find here, but why on
> earth
> > > > would anyone who knows any better want to be installing cable modems
> for
> > > $10
> > > > an hour working in the weather year round when you could be making
> over
> > > > $30,000 a year to start by, in some cases, doing near nothing.
> > >
> > > "Working in the weather all year round"?? Just how many outdoor cable
> > modems
> > > have you had to install?
> >
> >
> >
>
>