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Article #639

Re: Cable Modem crashes Laptop system when disconnected

#639
From: A Cable Guy
Date: Tue, 25 Dec 2001 19:02
52 lines
2876 bytes
Arn,
Try down loading the latest USB drivers and see if this helps....
http://www.gi.com/noflash/surfboard.html

Bryan


"Arn Burkhoff" <Arnb@NOSPAMArnb.Org> wrote in message
news:3C277666.A7471915@NOSPAMArnb.Org...
> I am running a Dell 7000 Laptop, 128meg of ram, with Win 98(FE),
Axent/Symantec
> Raptor Mobile  and recently installed a Motorola Surfboard 4100 modem via
USB.
> This works well, but if I attempt to boot
> without the Cable Modem connected (i remove the USB cable,this is supposed
to be
> a
> portable machine) Windows crashes multiple times after initialization
with:
>
> Fatal exception 06 at 0028:00000017 (no module name given)
>
> eventually Zone Alarm indicates in failed to load, I lose my desktop and
the
> system locks.
> Reboot with the modem connect and it's OK. I've already tried:
>
> 1. Setting up a Hardware Profile without the cable modem. When I attempt
to
> exclude the Cable modem it instantly crashes the system and forces an
automatic
> self reboot. The modem remains in the profile when I reboot.
>
> 2. Download new drivers from Motorola. The file I received has nothing
that
> looks like a driver and Motorola is closed for the Christmas until
Wednesday.
>
> I need to be able to connect to the WWW when I am away from home with DUN
but
> want the speed of the cable modem at home.
>
> This is way beyond my understanding of WinDoze, although I do think it's
in
> Networking or drivers. Anyone out there have any ideas or suggestions
about what
> to change, where to look, how to find the module that's crashing or what
to
> update to get this to work.
> Thank  you in advance
> --
> Arn
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From: "A Cable Guy" <b@attbi.com>
Newsgroups: comp.dcom.modems.cable,cableinet.cable_modems
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Subject: Re: Cable Modem crashes Laptop system when disconnected  
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