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Article #666

Re: Recent problems with Charter Pipeline service *please help*

#666
From: John
Date: Tue, 21 Aug 2001 02:20
53 lines
3845 bytes
I would certainly download and install a firewall such as Zonealarm in case
you haven't already. You could have a trojan horse on your machine sending
data on your connection.

"Jonathan G." <jgado@noslimyspam.charter.net> wrote in message
news:x_sb7.46$uN1.281@e420r-sjo3.usenetserver.com...
> Hi,
>
> I had a quick questions regarding the Charter Pipeline Internet
> service.  First let me give you some background (it's kind of long so
> bear with me), I'm located in the Fitchburg (basically Madison)
> Wisconsin area, and I've been using Charter Pipeline for about a year
> now with completely smooth service.  The problem started 2-3 weeks ago,
> when I started to experience serious speed problems, basically, one day
> around the middle of July I've started getting speeds under 1 KB/sec.
> My cable modem was on-line but it took minutes to download one web page,
> and about 30-45 seconds to retrieve 2-3 email messages, basically I
> felt like I'm connecting to the Internet with a 2400 baud modem!  I
> called to complain and was told that they are not aware of any problems
> in my area and eventually I was scheduled for a technician visit to come
> take a look at my end of the business.  I waited the entire day for the
> technician to show up (who never showed up), and around 4:45PM I
> received a call from Charter telling me that they figured out the
> problem (which was on their end) and that it should be corrected in a
> few days.  Apparently they've been having a problem with a piece of
> equipment and were waiting for a replacement.
>
> Well, a few days later the speed problem was corrected, and everything
> is fast again, but I did notice something strange about the modem.
> Before the problem started the activity LED on the modem would only
> come-on (or flicker) when I was sending or receiving data.  Eversince
> my speed problems started (and even after it's been corrected) the
> activity LED is constantly flickering as if I'm sending or receiving
> data.  I mentioned this to a Charter tech-rep when I was calling to
> complain, and he said it was normal (don't think so).  I've also noticed
> that if I simply disconnect the Ethernet cable from the computer the
> activity LED will go off.
>
> I was wondering if anyone (anywhere else or in my area) is/has
> experienced a similar problems, or has an idea why it's behaving this
> way.  Is the activity light flickering on your cable modem even when
> the machine is idle?  I'de appreciate any help in this matter, please
> send your reply to the address below, don't forget to remove the anti
> spam part before replying.  Thanks.
>
>
>                                                           John.
>
> jgado@noslimyspam.charter.net
>
>
>
>
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From: "John" <me@yahoo.com>
Newsgroups: comp.dcom.modems.cable,cableinet.cable_modems,comp.sys.ibm.pc.hardware.comm
Subject: Re: Recent problems with Charter Pipeline service *please help*
Date: Mon, 20 Aug 2001 22:20:59 -0400
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