🚀 go-pugleaf

"for 3 years" -- I didn't know @home has existed for that long!  I'm
in San Ramon and connected in January 2000.

Did you have your modem upgraded lately?  When mine was upgraded, the
tech told me that @home was switching over to dynamic IP addressing.
My IP addresses lating have been in a completely different sub-net
from the one I stated with in Jan.  The 2nd level tech that asked you 
to switch to dynamic IP may be correct.  If someone else is using the 
address that you have configured, it may explain some of your problems. 
It may explain why you can't get out of your local area.  Since you
may be coming in through a new sub-net (with a bad IP address for that
sub-net), when requests leave that sub-net, the replies cannot find 
there way back to you since they are being routed to the sub-net
containing your IP address (which is not your sub-net).  

The tech that said "IRQ conflict" demonstrates that lack of technical 
ability most of @home's support people have (or don't have).  Any 
problem that cannot be solved beyond cycling the modem and PC is 
beyond their ability.  

Give dynamic IP a try and see if it solves your problem.  You can 
always change back.  BTW, if you want to keep the static IP address 
because you have set up a web site, that is against @home's accepted 
use policy (maybe it wasn't 3 years ago).  

Good luck.



Gabriele Sartori wrote:
> 
> I've been customer of @home for about 3 years now, with all the ups
> and downs of the service.
> 
> During the last few weeks I started to have an annoying problems that
> now are becoming dramatic.
> 
> The Internet stops to work, for hours. However my IP stack is OK, my
> modem is OK.
> I can ping ALL the addresses in my area including the DNS server, the
> Gateway and the News server.
> 
> I can download news at full speed and I can upload, no problem. I can
> also visit web sites that are in my area. We have static IP here, so a
> lot of people set up their site.
> 
> I can't access anything else outside of Fremont where I live. I can't
> go to check my email, since the server isn't here, I can't do ICQ or
> anything like that. Look like I'm into an intranet that is down on the
> outside but still work inside.
> 
> The problem got worse and worse till this weekend. From yesterday
> morning till now I was capable to navigate only from 11pm yesterday
> till 11am this morning. Now I'm writing this message and everything is
> down but as I said, I can still use the Usenet since the server is in
> my area.
> 
> I called @home 4 times. Totally I spent 5 hours on the phone. They
> don't know what they are talking about. I'm telling them "my IP stack
> is OK and I download from the Usenet as we talk" and they say to me
> "may be you have an IRQ conflict" !!!!!
> 
> Last one, was a "second level" support. He told me to switch
> permanently to dynamic IP so he can debug me.
> I told him to go to hell!
> How can he debug me if he adds another complication?
> Beside I don't want to switch to a dynamic IP.
> 
> Has any other in the area or in a different area having the same
> problems? I bet you that monday morning everything will work fine...
> 
> Thank You for your answers! I hope I can understand what is this. I
> thing is their gateway/router though.
> 
> Regards
> Gabriele