🚀 go-pugleaf

Thanks for your help Bryan... however the tech support rep was
uncooperative... not over yet though!

Barry


"Bryan Laird" <ducky@rcn.com> wrote in message
news:slrn8kfl6u.j93.ducky@shell1.darkwing.net...
>
> If you have swapped the NIC card for the computer you changed the MAC
> address.  If you tried changing the computer when it was working it may
have
> broke it.  Depending on the IOS they are running (ofcourse this depends on
> if they are running UBR's in your area and if it is a docsis system) you
> could have them do
> sh int (interface) modem 0 and find your sid.  Then check to see if
> the MAC address for the computer matches the one that you actually have.
If
> it doesn't have them clear it
>
> (clear cable host xxxx.xxxx.xxxx).
>
> Only reason I am even mentioning this is I have seen a few cases where the
> client HOST got "stuck" on the headend and was not updating the way that
it
> should.
>
>
> On Tue, 13 Jun 2000 13:53:39 -0400, Barry Mac <barrymac@interlog.com>
wrote:
> >Hi Mirage,
> >
> >I notice you had trouble with @home.  I am currently in a tech support
loop
> >going nowhere
> >trying to get my network connection back.  It was fully functioning out
of
> >the box, but then a few days later I can't find the DHCP server.  I've
> >swapped Ethernet cards and cables, tried static IP address, reinstalled
> >TCP/IP, updated Internet Explorer.
> >
> >I still have my dial-up connection, and had successfully set up both the
> >dial-up
> >and the Internet Explorer to work with both.
> >
> >@Home assumes me there is no problem with their 1meg modem because
> >apparently they can run diagnostics on it.  It seems to be running rather
> >hot though.
> >
> >Can you suggest anything?
> >
> >Thanks,
> >Barry
> >
> >
> >
> >"Mirage" <mirage@nospam.net> wrote in message
> >news:dtarjsoc4vfp925me5a5q9i3to98pgmk25@4ax.com...
> >> Generally, a PCI card is better because they are able to engage in IRQ
> >> sharing, meaning you don't have to have a dedicated IRQ free like you
> >> would with an ISA card - in general.
> >>
> >> Essentially - you don't need them to install *any* software
> >> whatsoever, and it is usually harder to try and uninstall a
> >> proprietary form of IE because IE 4.x and above are so closely
> >> intertwined with Windoze to begin with.  In summary - other than
> >> ethernet card drivers, the tech doesn't need to install any software -
> >> the service will work just as good (probably better).
> >>
> >> If you can afford the cost, go get a PCI ethernet card (3Com, Intel,
> >> SMC are good brands).  If you install the ethernet card beforehand,
> >> the only thing the tech will *need* (not *want*) to do is configure
> >> the card (IP address, subnet mask, etc.)  and physically connect the
> >> modem and the card.
> >>
> >> I'm kind of a rabid opponent of the @home data technicians (due to my
> >> own personal experiences with them), but if you can swing it, after
> >> the RF tech installs the modem to your wall jack, it might be better
> >> to simply meet the data tech at the door, grab the configuration
> >> sheet, and send him on his way - unfortunately, this may not be
> >> possible.
> >>
> >> Now - the tech who came out (erroneously) to *install* a cable modem
> >> as a result of my trouble call on my existing modem instilled much
> >> more confidence:  One guy, doing both the RF and the card/software
> >> install, and capable of "talking shop" with me (i.e. signal strengths,
> >> that the customer service techs seem to be brain-dead at times, etc.)
> >>
> >> Oh well - good luck.
> >>
> >> On Tue, 06 Jun 2000 23:55:33 GMT, curley498 <ask@me.com> wrote:
> >>
> >> >Hi!
> >> >
> >> >I am getting a cable modem installed this friday, and I have a couple
> >> >of questions.  I have an option of a PCI or ISA card to be installed
> >> >and connected to the cable modem, and I am wondering which one is
> >> >better, and why.
> >> >
> >> >Also, I have heard something about the @home service installing
> >> >"spyware", and not to let them install it.  Is this true?  I won't be
> >> >there during the installation, so is there a way to uninstall/block
> >> >the software once it has been installed?  Will the service still work
> >> >just as good if the technician doesn't installt the software?
> >> >
> >> >Thanks in advance for your help!
> >> >Joe.
> >>
> >
> >
>
>
> --
> Bryan Laird
> Senior Engineer RCN Cable Data Network