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Article #82

Re: Dad's Back Up (Sort of...need help, please)

#82
From: Jay Sottolano
Date: Sat, 15 Dec 2001 03:44
78 lines
4863 bytes
Bruce,
    I'll assume the obvious here in that you also power cycled the modem as
well?  I also wonder if there is a delay in registration, although you say you
are getting all the addresses, correct.  If you do a WINIPCFG /ALL from the
Start > Run menu, are you getting a full compliment of addresses assigned to
the adapter?
    I'd also try to ping and use the browser for some site, but use the IP
address and see if you get there.  When I ping www.google.com, I get back an
address of 216.239.37.101
    Try to get there first with the qualified name, and then the IP address.
If the www attempt fails, and the IP works, you know you are on the network,
and the problem is DNS resolution, or getting to the DNS'.

Jay S.

"Bruce G. Karnacki" wrote:

> Fernando,
>
> When I say that the machine is set DHCP, I mean it is not set static, not
> that Use DHCP for WINS resolution is enabled.  All settings are as you
> suggest, below.
>
> Thanks for the reply,
> Bruce
>
> "Fernando L" <no.spam.for.me@hotmail.com> wrote in message
> news:Xns9177CB31E89A9fernlab@216.148.227.77...
> > Bruce,
> >     If I remember the AT&T manual configuration instructions correctly,
> > you are NOT to set DHCP. That is, in your TCP/IP Properties -> WINS
> > Configuration tab - you should have "Disable WINS Resolution" selected
> > instead of "Use DHCP for WINS resolution". Unfortunately I can't check
> > this on my system because I am using a router which changes things a bit.
> >     Also, while you are in TCP/IP Properties make sure you have Disabled
> > DNS, set it to Obtain an IP address automatically, and all Gateways are
> > blank. Once you have made all these changes, click OK, then reboot (it
> > will probably ask you to reboot - but reboot whether it asks you to or
> > not). This ought to work.
> >
> > "Bruce G. Karnacki" <karnacki@invalid.com> wrote in
> > news:DHwS7.25719$7y.326322@rwcrnsc54:
> >
> > > Two nights ago, dad swapped out an RCA 205 for an RCA 235 modem.  We
> > > then tried to get to the ATTBI registration web page using any of six
> > > IP addresses provided by another member a few days ago.  None of the
> > > six worked.  Turns out Dad had partially installed AOL on Dec. 1, in an
> > > attempt to get back online, and his browser was set to use a dial-up
> > > connection. But, because he never completed the installation, the thing
> > > never got a dial-tone, which would have indicated (to me) to disable
> > > the dial-up connection.
> > >
> > > We discovered it today when going through the network configuration
> > > properties.  He had a bunch of AOL network components installed.  We
> > > uninstalled them all, and disabled the dial-up setting in IE.
> > >
> > > We were then able to go to 12.242.16.9 and enter the ATTBI registration
> > > page.  We entered all 16 digits of his subscriber id in the first box,
> > > and the last 9 digits of this same number in the second box.  We hit
> > > "Submit", and it said he was now subscribed.
> > >
> > > We then tried to go to http://newuser.attbi.com to get to the new ATTBI
> > > settings/configurator.  (I'd do it myself manually, but at this point,
> > > it would be easier for Dad to just do it automatically.)  But, no go.
> > > We get can't locate server.  We tried to go to some other sites, like
> > > www.netscape.com, but no go either.  Same error.
> > >
> > > He's set DHCP, and all other properties look correct.
> > >
> > > I feel like we're 99% there.  Any ideas at this point?
> > >
> > > Thanks again,
> > > Bruce
> > >
> > >
> > >
> > >
> >
Technical Details
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From: Jay Sottolano <sottola@attbi.com>
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Subject: Re: Dad's Back Up (Sort of...need help, please)
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Organization: AT&T Broadband