🚀 go-pugleaf

Hey, Jay,

What?  It wasn't you that helped with the IP registration numbers?  I won't
tell anyone.  <g>

Removing and reloading drivers is something I may do, but as you say,
winipcfg does return proper settings.

My dad walked into the local ATT office, where they issue cable TV set top
boxes and accept returned cable modems if you cancel your service, and
actually set an appointment for Saturday the 22nd.  While he was there, he
disputed his ATTBroadband (TV and modem) bill because they double billed him
for his latest statement.  Imagine that!

He is driving down to my house today and I am taking him to the airport.  He
will be gone until next Friday.  I may drive up to his place, 130 miles
north, tomorrow, and try to get him online firsthand, which may work.  At
least it will be faster; sometimes a one minute procedure on the phone takes
15 minutes.  Also, if ATT does show up as appointed (I've had 3
no-shows/no-calls myself with them, grrrrrr!), the technician may not know
much and blame his pc.  Funny how it worked just fine before....

Now for a rant:

I did call ATTBI four times from my home yesterday.  I got disconnected
twice after being in the que, and twice when I did get a live person, they
were clueless.  One told me that the network properties id tab had to have
the word computer, in caps.  Funny, one page on their website says to put in
your first name, and another says to let the configurator do it.  It's
obvious this makes no difference, as there is no standard.  Another told me
that the workgroup had to be either ATTBI.com or ATT.  That's bullshit.
I've still got my old @home settings for id and workgroup, and all works
fine.  I asked him to transfer me to tier 2, at which point he disconnected
me.  It's obvious that if they can't get you to recycle the modem, they just
want to get rid of you.

If you go to the ATTBI help site, they have conflicting information about id
settings.  Not only do they conflict within the website, they conflict
between the website and the instructions they sent out via email.

I think that these ATT customer service people are worse than the @home
people.

Enough of this rant.  It is distracting me from my goal.

Bruce


"Jay Sottolano" <sottola@attbi.com> wrote in message
news:3C1B6647.6ED47A02@attbi.com...
> Bruce,
>     If you still have the diskette and files for the NIC you have, you
don't
> have to replace the NIC with a different one, but as Fernando said in his
note,
> I likewise had a friend who no matter what we did could not get back on.
What
> we did do, was to go to the device manager, and look for the NIC, hit
remove,
> and let Windows "rediscover" the card. Reload the drivers and the
settings.
>     The difference in his case though was that his system (for whatever
reason)
> did not see the card in Winipcfg after he ran the ATTBI utility.  That
doesn't
> seem to be your scenario.  From what you are saying, Winipcfg sees the
card, you
> are getting all valid addresses, but just can't talk to anything.
>     You can bet on the fact that even if you can schedule someone to come
to the
> house, they're going to say it is the machine (which I think they are able
to
> charge for these days), but I guess you can counter with "it worked fine
before
> the change over".  I'm still betting it has something to do with the modem
not
> being recognized on the network.  I know it is a wait, but I'd try to get
> through to support and ask them to make sure the modem is registered.
Thanks
> for the thank you by the way, but it must have been someone else to help
in the
> registration IPs <grin>!
>
> Jay S.
>
>
> "Bruce G. Karnacki" wrote:
>
> > "Jay Sottolano" <sottola@attbi.com> wrote in message
> > news:3C1AC6E6.77EE542E@attbi.com...
> > > Bruce,
> > >     I'll assume the obvious here in that you also power cycled the
modem
> > as
> > > well?
> > Yes.
> >
> > I also wonder if there is a delay in registration, although you say you
> > > are getting all the addresses, correct.
> > Yes, it's now been 4 hours.
> >
> > If you do a WINIPCFG /ALL from the
> > > Start > Run menu, are you getting a full compliment of addresses
assigned
> > to
> > > the adapter?
> > Yes.
> >
> > >     I'd also try to ping and use the browser for some site, but use
the IP
> > > address and see if you get there.  When I ping www.google.com, I get
back
> > an
> > > address of 216.239.37.101
> > pings to 198.133.219.25 (www.cisco.com), 64.58.76.177
(www.yahoo.akadns.net)
> > Time Out
> > as do all IP pings
> >
> > >     Try to get there first with the qualified name, and then the IP
> > address.
> > > If the www attempt fails, and the IP works, you know you are on the
> > network,
> > > and the problem is DNS resolution, or getting to the DNS'.
> > Both fail.
> >
> > In addition, a ping to his gateway, 12.246.96.1, (from his machine, of
> > course) times out.  I can ping from here.  He's in Sacramento, I'm 130
miles
> > south in San Carlos, CA.
> >
> > Thanks, Jay.  I belive you are the fellow who provided the attbi
> > registration IPs.
> >
> > Bruce
> >
> > >
> > > Jay S.
> > >
> > > "Bruce G. Karnacki" wrote:
> > >
> > > > Fernando,
> > > >
> > > > When I say that the machine is set DHCP, I mean it is not set
static,
> > not
> > > > that Use DHCP for WINS resolution is enabled.  All settings are as
you
> > > > suggest, below.
> > > >
> > > > Thanks for the reply,
> > > > Bruce
> > > >
> > > > "Fernando L" <no.spam.for.me@hotmail.com> wrote in message
> > > > news:Xns9177CB31E89A9fernlab@216.148.227.77...
> > > > > Bruce,
> > > > >     If I remember the AT&T manual configuration instructions
> > correctly,
> > > > > you are NOT to set DHCP. That is, in your TCP/IP Properties ->
WINS
> > > > > Configuration tab - you should have "Disable WINS Resolution"
selected
> > > > > instead of "Use DHCP for WINS resolution". Unfortunately I can't
check
> > > > > this on my system because I am using a router which changes things
a
> > bit.
> > > > >     Also, while you are in TCP/IP Properties make sure you have
> > Disabled
> > > > > DNS, set it to Obtain an IP address automatically, and all
Gateways
> > are
> > > > > blank. Once you have made all these changes, click OK, then reboot
(it
> > > > > will probably ask you to reboot - but reboot whether it asks you
to or
> > > > > not). This ought to work.
> > > > >
> > > > > "Bruce G. Karnacki" <karnacki@invalid.com> wrote in
> > > > > news:DHwS7.25719$7y.326322@rwcrnsc54:
> > > > >
> > > > > > Two nights ago, dad swapped out an RCA 205 for an RCA 235 modem.
We
> > > > > > then tried to get to the ATTBI registration web page using any
of
> > six
> > > > > > IP addresses provided by another member a few days ago.  None of
the
> > > > > > six worked.  Turns out Dad had partially installed AOL on Dec.
1, in
> > an
> > > > > > attempt to get back online, and his browser was set to use a
dial-up
> > > > > > connection. But, because he never completed the installation,
the
> > thing
> > > > > > never got a dial-tone, which would have indicated (to me) to
disable
> > > > > > the dial-up connection.
> > > > > >
> > > > > > We discovered it today when going through the network
configuration
> > > > > > properties.  He had a bunch of AOL network components installed.
We
> > > > > > uninstalled them all, and disabled the dial-up setting in IE.
> > > > > >
> > > > > > We were then able to go to 12.242.16.9 and enter the ATTBI
> > registration
> > > > > > page.  We entered all 16 digits of his subscriber id in the
first
> > box,
> > > > > > and the last 9 digits of this same number in the second box.  We
hit
> > > > > > "Submit", and it said he was now subscribed.
> > > > > >
> > > > > > We then tried to go to http://newuser.attbi.com to get to the
new
> > ATTBI
> > > > > > settings/configurator.  (I'd do it myself manually, but at this
> > point,
> > > > > > it would be easier for Dad to just do it automatically.)  But,
no
> > go.
> > > > > > We get can't locate server.  We tried to go to some other sites,
> > like
> > > > > > www.netscape.com, but no go either.  Same error.
> > > > > >
> > > > > > He's set DHCP, and all other properties look correct.
> > > > > >
> > > > > > I feel like we're 99% there.  Any ideas at this point?
> > > > > >
> > > > > > Thanks again,
> > > > > > Bruce
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > >
>