🚀 go-pugleaf

Oh tales of woe. I switched over to AT&T 4 days before the ATHome breakup.
Worked wonderfully for 4 days: much better than SBC DSL. But I've been down
since Saturday morning. After many hours calling their tech support number I
finally got an answer that made sense last night. The new RCA DCM235 modem
that they installed a week before happens to be one of the "few" cable
modems that are not compatible with the new ATTBI network. Lucky me. So I
have to wait until Friday December 14 for them to switch out my modem. Why
don't they tell all the users with incompatible modems that they need to
pull a ticket. I feel like we're back to the Stalinist days of the AT&T
monopoly. Call that 877 tech support number and see if your RCA modem is one
of the few and schedule a swap out.

"Bruce G. Karnacki" <karnacki@invalid.com> wrote in message
news:ciXP7.8188$Yy.279876@rwcrnsc53...
> I have no answer to your problem, but my dad's RCA 205 has the same
problem.
> And attbi is of no help.
>
> Bruce Karnacki
>
> "Robin Burns" <r_f_burns@hotmail.com> wrote in message
> news:273f0b75.0112061052.795ad1e0@posting.google.com...
> > "Warren H." <wholzem@hotmail.com> wrote in message
> news:<ScyP7.224$w85.15314@rwcrnsc54>...
> > > If the cable light is out, you have no RF signal.
> >
> > I'm sure I have a solid RF signal at the cable modem. I swapped the
> > modem for a TV and get a good, clear signal on all channels. I even
> > plugged my digital cable receiver into the line at the cable modem
> > connector and I get a good signal there. Digital cable doesn't work at
> > all if there's any problem on the cable, but that's not the case here.
> >
> > My cable installation is somewhat unusual, however. When I first had
> > @Home installed by TCI almost 4 years ago, they couldn't get enough
> > signal strength at the cable modem. They replaced the coax run to the
> > neighborhood junction box, but said the line was too long for a good
> > signal. They eventually put in a two-way amplifier in the cable line
> > where it enters the house and the original Motorola (non-DOCSIS) modem
> > I had then synced with the network and worked fine for 2 years.
> >
> > Last year @Home switched to DOCSIS modems and an AT&T tech came out
> > and replaced the Motorola modem with an RCA DCM205 modem. He had
> > problems getting it to sync with the system and found that the signal
> > strength was *too high* at the modem. He put a 9dB attenuator in-line
> > with the cable modem and then everything came up fine. This setup
> > worked solidly for 1-1/2 years until @Home pulled the plug last
> > Saturday.
> >
> > When ATTBI restored service on Tuesday, my modem had problems
> > connecting, as described in my original post. I changed nothing on my
> > end. Cable TV still worked fine, including digital cable, which is
> > very sensitive to problems on the line. I tried removing the 9dB
> > attenuator from the line--no go. I tried substituting a 6dB
> > attenuator--no go. I tried unplugging power to the amplifier in the
> > garage--no go (doing this had a negative effect on digital cable
> > TV--it stopped working entirely). Nothing I tried worked, so I put
> > everything back the way it had been.
> >
> > Up until last night, the modem would at least initialize and I'd see
> > the activity light flicker, even though I couldn't connect to the
> > network (cable light not lit). The ATTBI support techs claim they
> > could "see" my modem on the network and that the provisioning appeared
> > to be ok. Last night, I noticed that the modem was constantly running
> > through its initialization sequence (lights one-by-one blinking in
> > sequence until all were blinking). It never got out of this mode, and
> > was still doing it this morning. Digital cable is fine as is analog TV
> > when I plug the cable modem connection into the TV system.
> >
> > This is getting very frustrating and ATTBI "customer support" has a
> > different non-answer depending on who I talk too.
> >
> > Anyone know if the AT&T field techs who service AT&T's cable Internet
> > are the same as the ones who service cable TV? If they are, perhaps I
> > can get a tech out to my house faster on the pretext that my cable TV
> > service is down.
>
>