🚀 go-pugleaf

weird, i have a dcm235 and i am ok online
"H Satake" <satakeh@acm.org> wrote in message
news:tZYP7.174$kN.66901110@newssvr14.news.prodigy.com...
| Oh tales of woe. I switched over to AT&T 4 days before the ATHome breakup.
| Worked wonderfully for 4 days: much better than SBC DSL. But I've been
down
| since Saturday morning. After many hours calling their tech support number
I
| finally got an answer that made sense last night. The new RCA DCM235 modem
| that they installed a week before happens to be one of the "few" cable
| modems that are not compatible with the new ATTBI network. Lucky me. So I
| have to wait until Friday December 14 for them to switch out my modem. Why
| don't they tell all the users with incompatible modems that they need to
| pull a ticket. I feel like we're back to the Stalinist days of the AT&T
| monopoly. Call that 877 tech support number and see if your RCA modem is
one
| of the few and schedule a swap out.
|
| "Bruce G. Karnacki" <karnacki@invalid.com> wrote in message
| news:ciXP7.8188$Yy.279876@rwcrnsc53...
| > I have no answer to your problem, but my dad's RCA 205 has the same
| problem.
| > And attbi is of no help.
| >
| > Bruce Karnacki
| >
| > "Robin Burns" <r_f_burns@hotmail.com> wrote in message
| > news:273f0b75.0112061052.795ad1e0@posting.google.com...
| > > "Warren H." <wholzem@hotmail.com> wrote in message
| > news:<ScyP7.224$w85.15314@rwcrnsc54>...
| > > > If the cable light is out, you have no RF signal.
| > >
| > > I'm sure I have a solid RF signal at the cable modem. I swapped the
| > > modem for a TV and get a good, clear signal on all channels. I even
| > > plugged my digital cable receiver into the line at the cable modem
| > > connector and I get a good signal there. Digital cable doesn't work at
| > > all if there's any problem on the cable, but that's not the case here.
| > >
| > > My cable installation is somewhat unusual, however. When I first had
| > > @Home installed by TCI almost 4 years ago, they couldn't get enough
| > > signal strength at the cable modem. They replaced the coax run to the
| > > neighborhood junction box, but said the line was too long for a good
| > > signal. They eventually put in a two-way amplifier in the cable line
| > > where it enters the house and the original Motorola (non-DOCSIS) modem
| > > I had then synced with the network and worked fine for 2 years.
| > >
| > > Last year @Home switched to DOCSIS modems and an AT&T tech came out
| > > and replaced the Motorola modem with an RCA DCM205 modem. He had
| > > problems getting it to sync with the system and found that the signal
| > > strength was *too high* at the modem. He put a 9dB attenuator in-line
| > > with the cable modem and then everything came up fine. This setup
| > > worked solidly for 1-1/2 years until @Home pulled the plug last
| > > Saturday.
| > >
| > > When ATTBI restored service on Tuesday, my modem had problems
| > > connecting, as described in my original post. I changed nothing on my
| > > end. Cable TV still worked fine, including digital cable, which is
| > > very sensitive to problems on the line. I tried removing the 9dB
| > > attenuator from the line--no go. I tried substituting a 6dB
| > > attenuator--no go. I tried unplugging power to the amplifier in the
| > > garage--no go (doing this had a negative effect on digital cable
| > > TV--it stopped working entirely). Nothing I tried worked, so I put
| > > everything back the way it had been.
| > >
| > > Up until last night, the modem would at least initialize and I'd see
| > > the activity light flicker, even though I couldn't connect to the
| > > network (cable light not lit). The ATTBI support techs claim they
| > > could "see" my modem on the network and that the provisioning appeared
| > > to be ok. Last night, I noticed that the modem was constantly running
| > > through its initialization sequence (lights one-by-one blinking in
| > > sequence until all were blinking). It never got out of this mode, and
| > > was still doing it this morning. Digital cable is fine as is analog TV
| > > when I plug the cable modem connection into the TV system.
| > >
| > > This is getting very frustrating and ATTBI "customer support" has a
| > > different non-answer depending on who I talk too.
| > >
| > > Anyone know if the AT&T field techs who service AT&T's cable Internet
| > > are the same as the ones who service cable TV? If they are, perhaps I
| > > can get a tech out to my house faster on the pretext that my cable TV
| > > service is down.
| >
| >
|
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