🚀 go-pugleaf

Maybe the people in Arlington had a clue, or maybe TCI was smart enough to turn
file and printer sharing OFF at installation (as the installer checked to see
if I had done).

-- 
Ron Hunter     rphunter@home.com

RG wrote:
> 
> I've got Charter in Benbrook, works well. Previous to that I had TCI in
> Arlington (recently moved) I like charter better. In Arlington the LAn
> was full and speeds were not too good and reliabilty went down the tubes
> before I moved. Benbrook is much better in both regards. the only odd
> thing was seeing some 7-8 computers in network neighborhood, that never
> happened in Arlington. After about a week they went away. I could access
> the drives in most of them, even left a few messages telling them they
> had a problem....maybe it was just file and print sharing turned on, but
> you think I would have seen that In Arlington.
> 
> RG
> 
> Pooh and Piglet wrote:
> >
> > Hey The Cable TV side of Charter SUX also
> >
> > hfggfh <fdghd@free.net> wrote in message
> > news:g5qr3.4995$vu2.1541@news.rdc1.tx.home.com...
> > > The City Council of Ft. Worth has actually fined Marcus Communications in
> > > the past for ineptitude and poor customer support.
> > > Dejavue anyone!!!???
> > >
> > > My situation persists.
> > > Here's the latest poop!
> > > Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem
> > > had JUST been released that morning and that was why he was late. LIE!
> > > Replaced old LanCity modem with new Gen. Inst. modem. and assigned
> > different
> > > IP and subnet mask?????
> > > The modem stopped working the following morning and I've been down since.
> > > Well, not completely.
> > > Interesting thing, I can get aroung using my clunky W95 portable (very
> > same
> > > IP config) but my NT desktop won't even ping the gateway address.
> > > I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE
> > > PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH.
> > > It's as though some self appointed tin-badge Charter WAN admin has decided
> > > that all NT users are pirates and their MAC addresses are to filtered
> > > straight into the TCP/IP trash can.
> > > I'm expecting a call from home.com's executive offices Monday morning and
> > > they're going to catch an ear full.
> > > Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the
> > > dysfunctional desktop.
> > > Stay tuned!!
> > >
> > > Gosh I hate Charter!!!!!!!!!!!!!
> > > Willey (4.0 MCSE, A+, CCNA)
> > >
> > > =======================================================
> > > Finally, somewhere to vent my frustration with the crappy Charter @HOME
> > > cable
> > > service!
> > >
> > > Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
> > get
> > > out
> > > and replace my failing modem.
> > > Short synopsis:
> > > - Got service in May
> > > - I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> > > Running
> > > Wingate with no problems.
> > > - Service worked fairly bullet-proof up until about 7/26.
> > > - Called Charter to schedule service.  EVERYTIME I call it is at least a
> > 30
> > > minute
> > > hold time.  They told me they could schedule someone to come out on 8/4!
> > I
> > > bitched
> > > to no avail.
> > > - Cable modem spontaneously started working on 7/31 in the afternoon.  It
> > > died
> > > again on 8/1 in the morning.
> > > - Called on Monday 8/2.  They said they could have someone out on 8/3.
> > > - Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> > > old
> > > LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes to
> > > register, the modem worked until I went to bed at approx. midnight.
> > > - The modem was working in the morning of 8/4, but by the time I got home
> > > from
> > > work, it had stopped working.
> > > - I called service and after holding for the 30 minutes, was told that my
> > > "Frequency was too low" and they would have someone out to check it at the
> > > "junction box" within 24-48 hours.
> > > - It still wasn't working when I got home on Thur. 8/5.  I had noticed
> > that
> > > the
> > > modem was registered on the network and I could actually ping my gateway
> > and
> > > several other addresses around my gateway, but I could not ping my DNS.  I
> > > called
> > > again.  I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes
> > > where he
> > > took me through the obligatory script and finally gave up and sent me to
> > > "Second
> > > Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
> > came
> > > on.  I
> > > explained to him that my modem was working, I could ping the gateway, but
> > > that
> > > nothing was working because I couldn't ping any of the DNS.  I was on the
> > > phone for
> > > an hour with him trying various things (I had already tried), and came up
> > > empty.
> > > Then they started asking the "excuse" questions to try and put the blame
> > on
> > > me.
> > > "Do you have more than one NIC?" - Yes.  "Are you running anything on the
> > > machine
> > > like a proxy server?" - Well, yes Wingate, but I've been running this way
> > > for
> > > months with no problems.  "Well, we can't support you if you are doing
> > > that".  What
> > > a load of crap.  They can't fix THEIR problem, so they put the blame on
> > me.
> > > - Tonight, I'm going to connect it to a generic WIN98 machine so they will
> > > have no
> > > excuses.
> > >
> > > Their service sucks, so @home is great when it works, but if it breaks,
> > good
> > > luck
> > > getting it fixed.
> > >
> > > "Ronald P. Hunter" wrote:
> > >
> > > > Willey wrote:
> > > > >
> > > > > Be Forewarned!
> > > > >
> > > > > Charter Cable cannot support its customer base!
> > > > >
> > > > > I've been down since 7/29/99.
> > > > >
> > > > > Today, after numerous unmet deadlines, they tell me someone cannot
> > come
> > > out
> > > > > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > > > > Unfortunately, the process doesn't exist where I can drive to some
> > > distant
> > > > > corner of Tarrant County and swap out my own freakin' modem.
> > > > >
> > > > > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> > > >
> > > > Willey,
> > > >   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> > > > supervisor.  --
> > > > Ron Hunter     rphunter@home.com
> > >
> > > --
> > >
> > *-------------------------------------------------------------------------*
> > > | James Lenaburg                        | Work:  jlenabu@us.ibm.com
> > |
> > > | Netfinity Server Technical Specialist | Home:  extremist@home.com
> > |
> > > | IBM Netfinity Servers                 | Web: members.home.net/extremist
> > |
> > >
> > |-------------------------------------------------------------------------|
> > >
> > >
> > ============================================================================
> > > ===
> > > James,
> > > Same here... I'm in H314 (the number of my node) in N. R. H. and we were
> > > down the same time as you and yes it is great when it works but ...
> > > I have called and called, they send out a line tech and he checks the line
> > > and all his stuff is ok so it must be on the main Charter end modem...
> > they
> > > say it's in the field end so the line tech replaced the node #H314 and it
> > > helped but I still lose sync way too often... so I called again and we
> > will
> > > see.  I have friends in Haltom City and they don't have half the problems
> > I
> > > have...
> > >
> > > Randy
> > >
> > > James Lenaburg wrote in message <37AAF5F5.86B9D7A1@home.com>...
> > > >Finally, somewhere to vent my frustration with the crappy Charter @HOME
> > > cable
> > > >service!
> > > >
> > > >Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
> > > get out
> > > >and replace my failing modem.
> > > >Short synopsis:
> > > >- Got service in May
> > > >- I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> > > Running
> > > >Wingate with no problems.
> > > >- Service worked fairly bullet-proof up until about 7/26.
> > > >- Called Charter to schedule service.  EVERYTIME I call it is at least a
> > 30
> > > minute
> > > >hold time.  They told me they could schedule someone to come out on 8/4!
> > I
> > > bitched
> > > >to no avail.
> > > >- Cable modem spontaneously started working on 7/31 in the afternoon.  It
> > > died
> > > >again on 8/1 in the morning.
> > > >- Called on Monday 8/2.  They said they could have someone out on 8/3.
> > > >- Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> > > old
> > > >LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes
> > to
> > > >register, the modem worked until I went to bed at approx. midnight.
> > > >- The modem was working in the morning of 8/4, but by the time I got home
> > > from
> > > >work, it had stopped working.
> > > >- I called service and after holding for the 30 minutes, was told that my
> > > >"Frequency was too low" and they would have someone out to check it at
> > the
> > > >"junction box" within 24-48 hours.
> > > >- It still wasn't working when I got home on Thur. 8/5.  I had noticed
> > that
> > > the
> > > >modem was registered on the network and I could actually ping my gateway
> > > and
> > > >several other addresses around my gateway, but I could not ping my DNS.
> > I
> > > called
> > > >again.  I was on hold for 30 minutes, yakked with "Level 1" for 30
> > minutes
> > > where he
> > > >took me through the obligatory script and finally gave up and sent me to
> > > "Second
> > > >Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
> > came
> > > on.  I
> > > >explained to him that my modem was working, I could ping the gateway, but
> > > that
> > > >nothing was working because I couldn't ping any of the DNS.  I was on the
> > > phone for
> > > >an hour with him trying various things (I had already tried), and came up
> > > empty.
> > > >Then they started asking the "excuse" questions to try and put the blame
> > on
> > > me.
> > > >"Do you have more than one NIC?" - Yes.  "Are you running anything on the
> > > machine
> > > >like a proxy server?" - Well, yes Wingate, but I've been running this way
> > > for
> > > >months with no problems.  "Well, we can't support you if you are doing
> > > that".  What
> > > >a load of crap.  They can't fix THEIR problem, so they put the blame on
> > me.
> > > >- Tonight, I'm going to connect it to a generic WIN98 machine so they
> > will
> > > have no
> > > >excuses.
> > > >
> > > >Their service sucks, so @home is great when it works, but if it breaks,
> > > good luck
> > > >getting it fixed.
> > > >
> > > >"Ronald P. Hunter" wrote:
> > > >
> > > >> Willey wrote:
> > > >> >
> > > >> > Be Forewarned!
> > > >> >
> > > >> > Charter Cable cannot support its customer base!
> > > >> >
> > > >> > I've been down since 7/29/99.
> > > >> >
> > > >> > Today, after numerous unmet deadlines, they tell me someone cannot
> > come
> > > out
> > > >> > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > > >> > Unfortunately, the process doesn't exist where I can drive to some
> > > distant
> > > >> > corner of Tarrant County and swap out my own freakin' modem.
> > > >> >
> > > >> > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> > > >>
> > > >> Willey,
> > > >>   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> > > >> supervisor.  --
> > > >> Ron Hunter     rphunter@home.com
> > > >
> > > >--
> > >
> > >*-------------------------------------------------------------------------*
> > > >| James Lenaburg                        | Work:  jlenabu@us.ibm.com
> > |
> > > >| Netfinity Server Technical Specialist | Home:  extremist@home.com
> > |
> > > >| IBM Netfinity Servers                 | Web: members.home.net/extremist
> > |
> > >
> > >
> > >