🚀 go-pugleaf

During my 2 years in Arlington I decided people there not only don't
have a clue, they don't even suspect anything....:) and other than the
TCI guy that ran the cable, TCI people don't either. I had to tell the
tech how to set it up on NT, but to his credit he didn't complain about
NT being installed. The Charter installer just ran the cable and left
the modem after I told him I could set it up. I wasn't even home when he
he ran the cable, my wife let him in. I talked to him on the phone after
he got there and he said he would leave an extra long length of cable
"since I was probaly gonna network the computers"..I have enjoyed my
Charter experience so far....there's a million stories in the naked
city.....and this is only one of them  


"Ronald P. Hunter" wrote:
> 
> Maybe the people in Arlington had a clue, or maybe TCI was smart enough to turn
> file and printer sharing OFF at installation (as the installer checked to see
> if I had done).
> 
> --
> Ron Hunter     rphunter@home.com
> 
> RG wrote:
> >
> > I've got Charter in Benbrook, works well. Previous to that I had TCI in
> > Arlington (recently moved) I like charter better. In Arlington the LAn
> > was full and speeds were not too good and reliabilty went down the tubes
> > before I moved. Benbrook is much better in both regards. the only odd
> > thing was seeing some 7-8 computers in network neighborhood, that never
> > happened in Arlington. After about a week they went away. I could access
> > the drives in most of them, even left a few messages telling them they
> > had a problem....maybe it was just file and print sharing turned on, but
> > you think I would have seen that In Arlington.
> >
> > RG
> >
> > Pooh and Piglet wrote:
> > >
> > > Hey The Cable TV side of Charter SUX also
> > >
> > > hfggfh <fdghd@free.net> wrote in message
> > > news:g5qr3.4995$vu2.1541@news.rdc1.tx.home.com...
> > > > The City Council of Ft. Worth has actually fined Marcus Communications in
> > > > the past for ineptitude and poor customer support.
> > > > Dejavue anyone!!!???
> > > >
> > > > My situation persists.
> > > > Here's the latest poop!
> > > > Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem
> > > > had JUST been released that morning and that was why he was late. LIE!
> > > > Replaced old LanCity modem with new Gen. Inst. modem. and assigned
> > > different
> > > > IP and subnet mask?????
> > > > The modem stopped working the following morning and I've been down since.
> > > > Well, not completely.
> > > > Interesting thing, I can get aroung using my clunky W95 portable (very
> > > same
> > > > IP config) but my NT desktop won't even ping the gateway address.
> > > > I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE
> > > > PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH.
> > > > It's as though some self appointed tin-badge Charter WAN admin has decided
> > > > that all NT users are pirates and their MAC addresses are to filtered
> > > > straight into the TCP/IP trash can.
> > > > I'm expecting a call from home.com's executive offices Monday morning and
> > > > they're going to catch an ear full.
> > > > Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the
> > > > dysfunctional desktop.
> > > > Stay tuned!!
> > > >
> > > > Gosh I hate Charter!!!!!!!!!!!!!
> > > > Willey (4.0 MCSE, A+, CCNA)
> > > >
> > > > =======================================================
> > > > Finally, somewhere to vent my frustration with the crappy Charter @HOME
> > > > cable
> > > > service!
> > > >
> > > > Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
> > > get
> > > > out
> > > > and replace my failing modem.
> > > > Short synopsis:
> > > > - Got service in May
> > > > - I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> > > > Running
> > > > Wingate with no problems.
> > > > - Service worked fairly bullet-proof up until about 7/26.
> > > > - Called Charter to schedule service.  EVERYTIME I call it is at least a
> > > 30
> > > > minute
> > > > hold time.  They told me they could schedule someone to come out on 8/4!
> > > I
> > > > bitched
> > > > to no avail.
> > > > - Cable modem spontaneously started working on 7/31 in the afternoon.  It
> > > > died
> > > > again on 8/1 in the morning.
> > > > - Called on Monday 8/2.  They said they could have someone out on 8/3.
> > > > - Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> > > > old
> > > > LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes to
> > > > register, the modem worked until I went to bed at approx. midnight.
> > > > - The modem was working in the morning of 8/4, but by the time I got home
> > > > from
> > > > work, it had stopped working.
> > > > - I called service and after holding for the 30 minutes, was told that my
> > > > "Frequency was too low" and they would have someone out to check it at the
> > > > "junction box" within 24-48 hours.
> > > > - It still wasn't working when I got home on Thur. 8/5.  I had noticed
> > > that
> > > > the
> > > > modem was registered on the network and I could actually ping my gateway
> > > and
> > > > several other addresses around my gateway, but I could not ping my DNS.  I
> > > > called
> > > > again.  I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes
> > > > where he
> > > > took me through the obligatory script and finally gave up and sent me to
> > > > "Second
> > > > Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
> > > came
> > > > on.  I
> > > > explained to him that my modem was working, I could ping the gateway, but
> > > > that
> > > > nothing was working because I couldn't ping any of the DNS.  I was on the
> > > > phone for
> > > > an hour with him trying various things (I had already tried), and came up
> > > > empty.
> > > > Then they started asking the "excuse" questions to try and put the blame
> > > on
> > > > me.
> > > > "Do you have more than one NIC?" - Yes.  "Are you running anything on the
> > > > machine
> > > > like a proxy server?" - Well, yes Wingate, but I've been running this way
> > > > for
> > > > months with no problems.  "Well, we can't support you if you are doing
> > > > that".  What
> > > > a load of crap.  They can't fix THEIR problem, so they put the blame on
> > > me.
> > > > - Tonight, I'm going to connect it to a generic WIN98 machine so they will
> > > > have no
> > > > excuses.
> > > >
> > > > Their service sucks, so @home is great when it works, but if it breaks,
> > > good
> > > > luck
> > > > getting it fixed.
> > > >
> > > > "Ronald P. Hunter" wrote:
> > > >
> > > > > Willey wrote:
> > > > > >
> > > > > > Be Forewarned!
> > > > > >
> > > > > > Charter Cable cannot support its customer base!
> > > > > >
> > > > > > I've been down since 7/29/99.
> > > > > >
> > > > > > Today, after numerous unmet deadlines, they tell me someone cannot
> > > come
> > > > out
> > > > > > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > > > > > Unfortunately, the process doesn't exist where I can drive to some
> > > > distant
> > > > > > corner of Tarrant County and swap out my own freakin' modem.
> > > > > >
> > > > > > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> > > > >
> > > > > Willey,
> > > > >   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> > > > > supervisor.  --
> > > > > Ron Hunter     rphunter@home.com
> > > >
> > > > --
> > > >
> > > *-------------------------------------------------------------------------*
> > > > | James Lenaburg                        | Work:  jlenabu@us.ibm.com
> > > |
> > > > | Netfinity Server Technical Specialist | Home:  extremist@home.com
> > > |
> > > > | IBM Netfinity Servers                 | Web: members.home.net/extremist
> > > |
> > > >
> > > |-------------------------------------------------------------------------|
> > > >
> > > >
> > > ============================================================================
> > > > ===
> > > > James,
> > > > Same here... I'm in H314 (the number of my node) in N. R. H. and we were
> > > > down the same time as you and yes it is great when it works but ...
> > > > I have called and called, they send out a line tech and he checks the line
> > > > and all his stuff is ok so it must be on the main Charter end modem...
> > > they
> > > > say it's in the field end so the line tech replaced the node #H314 and it
> > > > helped but I still lose sync way too often... so I called again and we
> > > will
> > > > see.  I have friends in Haltom City and they don't have half the problems
> > > I
> > > > have...
> > > >
> > > > Randy
> > > >
> > > > James Lenaburg wrote in message <37AAF5F5.86B9D7A1@home.com>...
> > > > >Finally, somewhere to vent my frustration with the crappy Charter @HOME
> > > > cable
> > > > >service!
> > > > >
> > > > >Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
> > > > get out
> > > > >and replace my failing modem.
> > > > >Short synopsis:
> > > > >- Got service in May
> > > > >- I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> > > > Running
> > > > >Wingate with no problems.
> > > > >- Service worked fairly bullet-proof up until about 7/26.
> > > > >- Called Charter to schedule service.  EVERYTIME I call it is at least a
> > > 30
> > > > minute
> > > > >hold time.  They told me they could schedule someone to come out on 8/4!
> > > I
> > > > bitched
> > > > >to no avail.
> > > > >- Cable modem spontaneously started working on 7/31 in the afternoon.  It
> > > > died
> > > > >again on 8/1 in the morning.
> > > > >- Called on Monday 8/2.  They said they could have someone out on 8/3.
> > > > >- Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> > > > old
> > > > >LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes
> > > to
> > > > >register, the modem worked until I went to bed at approx. midnight.
> > > > >- The modem was working in the morning of 8/4, but by the time I got home
> > > > from
> > > > >work, it had stopped working.
> > > > >- I called service and after holding for the 30 minutes, was told that my
> > > > >"Frequency was too low" and they would have someone out to check it at
> > > the
> > > > >"junction box" within 24-48 hours.
> > > > >- It still wasn't working when I got home on Thur. 8/5.  I had noticed
> > > that
> > > > the
> > > > >modem was registered on the network and I could actually ping my gateway
> > > > and
> > > > >several other addresses around my gateway, but I could not ping my DNS.
> > > I
> > > > called
> > > > >again.  I was on hold for 30 minutes, yakked with "Level 1" for 30
> > > minutes
> > > > where he
> > > > >took me through the obligatory script and finally gave up and sent me to
> > > > "Second
> > > > >Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
> > > came
> > > > on.  I
> > > > >explained to him that my modem was working, I could ping the gateway, but
> > > > that
> > > > >nothing was working because I couldn't ping any of the DNS.  I was on the
> > > > phone for
> > > > >an hour with him trying various things (I had already tried), and came up
> > > > empty.
> > > > >Then they started asking the "excuse" questions to try and put the blame
> > > on
> > > > me.
> > > > >"Do you have more than one NIC?" - Yes.  "Are you running anything on the
> > > > machine
> > > > >like a proxy server?" - Well, yes Wingate, but I've been running this way
> > > > for
> > > > >months with no problems.  "Well, we can't support you if you are doing
> > > > that".  What
> > > > >a load of crap.  They can't fix THEIR problem, so they put the blame on
> > > me.
> > > > >- Tonight, I'm going to connect it to a generic WIN98 machine so they
> > > will
> > > > have no
> > > > >excuses.
> > > > >
> > > > >Their service sucks, so @home is great when it works, but if it breaks,
> > > > good luck
> > > > >getting it fixed.
> > > > >
> > > > >"Ronald P. Hunter" wrote:
> > > > >
> > > > >> Willey wrote:
> > > > >> >
> > > > >> > Be Forewarned!
> > > > >> >
> > > > >> > Charter Cable cannot support its customer base!
> > > > >> >
> > > > >> > I've been down since 7/29/99.
> > > > >> >
> > > > >> > Today, after numerous unmet deadlines, they tell me someone cannot
> > > come
> > > > out
> > > > >> > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > > > >> > Unfortunately, the process doesn't exist where I can drive to some
> > > > distant
> > > > >> > corner of Tarrant County and swap out my own freakin' modem.
> > > > >> >
> > > > >> > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> > > > >>
> > > > >> Willey,
> > > > >>   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> > > > >> supervisor.  --
> > > > >> Ron Hunter     rphunter@home.com
> > > > >
> > > > >--
> > > >
> > > >*-------------------------------------------------------------------------*
> > > > >| James Lenaburg                        | Work:  jlenabu@us.ibm.com
> > > |
> > > > >| Netfinity Server Technical Specialist | Home:  extremist@home.com
> > > |
> > > > >| IBM Netfinity Servers                 | Web: members.home.net/extremist
> > > |
> > > >
> > > >
> > > >