🚀 go-pugleaf

I've got Charter in Benbrook, works well. Previous to that I had TCI in
Arlington (recently moved) I like charter better. In Arlington the LAn
was full and speeds were not too good and reliabilty went down the tubes
before I moved. Benbrook is much better in both regards. the only odd
thing was seeing some 7-8 computers in network neighborhood, that never
happened in Arlington. After about a week they went away. I could access
the drives in most of them, even left a few messages telling them they
had a problem....maybe it was just file and print sharing turned on, but
you think I would have seen that In Arlington.

RG

Pooh and Piglet wrote:
> 
> Hey The Cable TV side of Charter SUX also
> 
> hfggfh <fdghd@free.net> wrote in message
> news:g5qr3.4995$vu2.1541@news.rdc1.tx.home.com...
> > The City Council of Ft. Worth has actually fined Marcus Communications in
> > the past for ineptitude and poor customer support.
> > Dejavue anyone!!!???
> >
> > My situation persists.
> > Here's the latest poop!
> > Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem
> > had JUST been released that morning and that was why he was late. LIE!
> > Replaced old LanCity modem with new Gen. Inst. modem. and assigned
> different
> > IP and subnet mask?????
> > The modem stopped working the following morning and I've been down since.
> > Well, not completely.
> > Interesting thing, I can get aroung using my clunky W95 portable (very
> same
> > IP config) but my NT desktop won't even ping the gateway address.
> > I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE
> > PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH.
> > It's as though some self appointed tin-badge Charter WAN admin has decided
> > that all NT users are pirates and their MAC addresses are to filtered
> > straight into the TCP/IP trash can.
> > I'm expecting a call from home.com's executive offices Monday morning and
> > they're going to catch an ear full.
> > Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the
> > dysfunctional desktop.
> > Stay tuned!!
> >
> > Gosh I hate Charter!!!!!!!!!!!!!
> > Willey (4.0 MCSE, A+, CCNA)
> >
> > =======================================================
> > Finally, somewhere to vent my frustration with the crappy Charter @HOME
> > cable
> > service!
> >
> > Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
> get
> > out
> > and replace my failing modem.
> > Short synopsis:
> > - Got service in May
> > - I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> > Running
> > Wingate with no problems.
> > - Service worked fairly bullet-proof up until about 7/26.
> > - Called Charter to schedule service.  EVERYTIME I call it is at least a
> 30
> > minute
> > hold time.  They told me they could schedule someone to come out on 8/4!
> I
> > bitched
> > to no avail.
> > - Cable modem spontaneously started working on 7/31 in the afternoon.  It
> > died
> > again on 8/1 in the morning.
> > - Called on Monday 8/2.  They said they could have someone out on 8/3.
> > - Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> > old
> > LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes to
> > register, the modem worked until I went to bed at approx. midnight.
> > - The modem was working in the morning of 8/4, but by the time I got home
> > from
> > work, it had stopped working.
> > - I called service and after holding for the 30 minutes, was told that my
> > "Frequency was too low" and they would have someone out to check it at the
> > "junction box" within 24-48 hours.
> > - It still wasn't working when I got home on Thur. 8/5.  I had noticed
> that
> > the
> > modem was registered on the network and I could actually ping my gateway
> and
> > several other addresses around my gateway, but I could not ping my DNS.  I
> > called
> > again.  I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes
> > where he
> > took me through the obligatory script and finally gave up and sent me to
> > "Second
> > Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
> came
> > on.  I
> > explained to him that my modem was working, I could ping the gateway, but
> > that
> > nothing was working because I couldn't ping any of the DNS.  I was on the
> > phone for
> > an hour with him trying various things (I had already tried), and came up
> > empty.
> > Then they started asking the "excuse" questions to try and put the blame
> on
> > me.
> > "Do you have more than one NIC?" - Yes.  "Are you running anything on the
> > machine
> > like a proxy server?" - Well, yes Wingate, but I've been running this way
> > for
> > months with no problems.  "Well, we can't support you if you are doing
> > that".  What
> > a load of crap.  They can't fix THEIR problem, so they put the blame on
> me.
> > - Tonight, I'm going to connect it to a generic WIN98 machine so they will
> > have no
> > excuses.
> >
> > Their service sucks, so @home is great when it works, but if it breaks,
> good
> > luck
> > getting it fixed.
> >
> > "Ronald P. Hunter" wrote:
> >
> > > Willey wrote:
> > > >
> > > > Be Forewarned!
> > > >
> > > > Charter Cable cannot support its customer base!
> > > >
> > > > I've been down since 7/29/99.
> > > >
> > > > Today, after numerous unmet deadlines, they tell me someone cannot
> come
> > out
> > > > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > > > Unfortunately, the process doesn't exist where I can drive to some
> > distant
> > > > corner of Tarrant County and swap out my own freakin' modem.
> > > >
> > > > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> > >
> > > Willey,
> > >   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> > > supervisor.  --
> > > Ron Hunter     rphunter@home.com
> >
> > --
> >
> *-------------------------------------------------------------------------*
> > | James Lenaburg                        | Work:  jlenabu@us.ibm.com
> |
> > | Netfinity Server Technical Specialist | Home:  extremist@home.com
> |
> > | IBM Netfinity Servers                 | Web: members.home.net/extremist
> |
> >
> |-------------------------------------------------------------------------|
> >
> >
> ============================================================================
> > ===
> > James,
> > Same here... I'm in H314 (the number of my node) in N. R. H. and we were
> > down the same time as you and yes it is great when it works but ...
> > I have called and called, they send out a line tech and he checks the line
> > and all his stuff is ok so it must be on the main Charter end modem...
> they
> > say it's in the field end so the line tech replaced the node #H314 and it
> > helped but I still lose sync way too often... so I called again and we
> will
> > see.  I have friends in Haltom City and they don't have half the problems
> I
> > have...
> >
> > Randy
> >
> > James Lenaburg wrote in message <37AAF5F5.86B9D7A1@home.com>...
> > >Finally, somewhere to vent my frustration with the crappy Charter @HOME
> > cable
> > >service!
> > >
> > >Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
> > get out
> > >and replace my failing modem.
> > >Short synopsis:
> > >- Got service in May
> > >- I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> > Running
> > >Wingate with no problems.
> > >- Service worked fairly bullet-proof up until about 7/26.
> > >- Called Charter to schedule service.  EVERYTIME I call it is at least a
> 30
> > minute
> > >hold time.  They told me they could schedule someone to come out on 8/4!
> I
> > bitched
> > >to no avail.
> > >- Cable modem spontaneously started working on 7/31 in the afternoon.  It
> > died
> > >again on 8/1 in the morning.
> > >- Called on Monday 8/2.  They said they could have someone out on 8/3.
> > >- Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> > old
> > >LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes
> to
> > >register, the modem worked until I went to bed at approx. midnight.
> > >- The modem was working in the morning of 8/4, but by the time I got home
> > from
> > >work, it had stopped working.
> > >- I called service and after holding for the 30 minutes, was told that my
> > >"Frequency was too low" and they would have someone out to check it at
> the
> > >"junction box" within 24-48 hours.
> > >- It still wasn't working when I got home on Thur. 8/5.  I had noticed
> that
> > the
> > >modem was registered on the network and I could actually ping my gateway
> > and
> > >several other addresses around my gateway, but I could not ping my DNS.
> I
> > called
> > >again.  I was on hold for 30 minutes, yakked with "Level 1" for 30
> minutes
> > where he
> > >took me through the obligatory script and finally gave up and sent me to
> > "Second
> > >Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
> came
> > on.  I
> > >explained to him that my modem was working, I could ping the gateway, but
> > that
> > >nothing was working because I couldn't ping any of the DNS.  I was on the
> > phone for
> > >an hour with him trying various things (I had already tried), and came up
> > empty.
> > >Then they started asking the "excuse" questions to try and put the blame
> on
> > me.
> > >"Do you have more than one NIC?" - Yes.  "Are you running anything on the
> > machine
> > >like a proxy server?" - Well, yes Wingate, but I've been running this way
> > for
> > >months with no problems.  "Well, we can't support you if you are doing
> > that".  What
> > >a load of crap.  They can't fix THEIR problem, so they put the blame on
> me.
> > >- Tonight, I'm going to connect it to a generic WIN98 machine so they
> will
> > have no
> > >excuses.
> > >
> > >Their service sucks, so @home is great when it works, but if it breaks,
> > good luck
> > >getting it fixed.
> > >
> > >"Ronald P. Hunter" wrote:
> > >
> > >> Willey wrote:
> > >> >
> > >> > Be Forewarned!
> > >> >
> > >> > Charter Cable cannot support its customer base!
> > >> >
> > >> > I've been down since 7/29/99.
> > >> >
> > >> > Today, after numerous unmet deadlines, they tell me someone cannot
> come
> > out
> > >> > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > >> > Unfortunately, the process doesn't exist where I can drive to some
> > distant
> > >> > corner of Tarrant County and swap out my own freakin' modem.
> > >> >
> > >> > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> > >>
> > >> Willey,
> > >>   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> > >> supervisor.  --
> > >> Ron Hunter     rphunter@home.com
> > >
> > >--
> >
> >*-------------------------------------------------------------------------*
> > >| James Lenaburg                        | Work:  jlenabu@us.ibm.com
> |
> > >| Netfinity Server Technical Specialist | Home:  extremist@home.com
> |
> > >| IBM Netfinity Servers                 | Web: members.home.net/extremist
> |
> >
> >
> >