🚀 go-pugleaf

Hey The Cable TV side of Charter SUX also

hfggfh <fdghd@free.net> wrote in message
news:g5qr3.4995$vu2.1541@news.rdc1.tx.home.com...
> The City Council of Ft. Worth has actually fined Marcus Communications in
> the past for ineptitude and poor customer support.
> Dejavue anyone!!!???
>
> My situation persists.
> Here's the latest poop!
> Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem
> had JUST been released that morning and that was why he was late. LIE!
> Replaced old LanCity modem with new Gen. Inst. modem. and assigned
different
> IP and subnet mask?????
> The modem stopped working the following morning and I've been down since.
> Well, not completely.
> Interesting thing, I can get aroung using my clunky W95 portable (very
same
> IP config) but my NT desktop won't even ping the gateway address.
> I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE
> PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH.
> It's as though some self appointed tin-badge Charter WAN admin has decided
> that all NT users are pirates and their MAC addresses are to filtered
> straight into the TCP/IP trash can.
> I'm expecting a call from home.com's executive offices Monday morning and
> they're going to catch an ear full.
> Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the
> dysfunctional desktop.
> Stay tuned!!
>
> Gosh I hate Charter!!!!!!!!!!!!!
> Willey (4.0 MCSE, A+, CCNA)
>
> =======================================================
> Finally, somewhere to vent my frustration with the crappy Charter @HOME
> cable
> service!
>
> Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
get
> out
> and replace my failing modem.
> Short synopsis:
> - Got service in May
> - I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> Running
> Wingate with no problems.
> - Service worked fairly bullet-proof up until about 7/26.
> - Called Charter to schedule service.  EVERYTIME I call it is at least a
30
> minute
> hold time.  They told me they could schedule someone to come out on 8/4!
I
> bitched
> to no avail.
> - Cable modem spontaneously started working on 7/31 in the afternoon.  It
> died
> again on 8/1 in the morning.
> - Called on Monday 8/2.  They said they could have someone out on 8/3.
> - Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> old
> LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes to
> register, the modem worked until I went to bed at approx. midnight.
> - The modem was working in the morning of 8/4, but by the time I got home
> from
> work, it had stopped working.
> - I called service and after holding for the 30 minutes, was told that my
> "Frequency was too low" and they would have someone out to check it at the
> "junction box" within 24-48 hours.
> - It still wasn't working when I got home on Thur. 8/5.  I had noticed
that
> the
> modem was registered on the network and I could actually ping my gateway
and
> several other addresses around my gateway, but I could not ping my DNS.  I
> called
> again.  I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes
> where he
> took me through the obligatory script and finally gave up and sent me to
> "Second
> Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
came
> on.  I
> explained to him that my modem was working, I could ping the gateway, but
> that
> nothing was working because I couldn't ping any of the DNS.  I was on the
> phone for
> an hour with him trying various things (I had already tried), and came up
> empty.
> Then they started asking the "excuse" questions to try and put the blame
on
> me.
> "Do you have more than one NIC?" - Yes.  "Are you running anything on the
> machine
> like a proxy server?" - Well, yes Wingate, but I've been running this way
> for
> months with no problems.  "Well, we can't support you if you are doing
> that".  What
> a load of crap.  They can't fix THEIR problem, so they put the blame on
me.
> - Tonight, I'm going to connect it to a generic WIN98 machine so they will
> have no
> excuses.
>
> Their service sucks, so @home is great when it works, but if it breaks,
good
> luck
> getting it fixed.
>
> "Ronald P. Hunter" wrote:
>
> > Willey wrote:
> > >
> > > Be Forewarned!
> > >
> > > Charter Cable cannot support its customer base!
> > >
> > > I've been down since 7/29/99.
> > >
> > > Today, after numerous unmet deadlines, they tell me someone cannot
come
> out
> > > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > > Unfortunately, the process doesn't exist where I can drive to some
> distant
> > > corner of Tarrant County and swap out my own freakin' modem.
> > >
> > > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> >
> > Willey,
> >   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> > supervisor.  --
> > Ron Hunter     rphunter@home.com
>
> --
>
*-------------------------------------------------------------------------*
> | James Lenaburg                        | Work:  jlenabu@us.ibm.com
|
> | Netfinity Server Technical Specialist | Home:  extremist@home.com
|
> | IBM Netfinity Servers                 | Web: members.home.net/extremist
|
>
|-------------------------------------------------------------------------|
>
>
============================================================================
> ===
> James,
> Same here... I'm in H314 (the number of my node) in N. R. H. and we were
> down the same time as you and yes it is great when it works but ...
> I have called and called, they send out a line tech and he checks the line
> and all his stuff is ok so it must be on the main Charter end modem...
they
> say it's in the field end so the line tech replaced the node #H314 and it
> helped but I still lose sync way too often... so I called again and we
will
> see.  I have friends in Haltom City and they don't have half the problems
I
> have...
>
> Randy
>
> James Lenaburg wrote in message <37AAF5F5.86B9D7A1@home.com>...
> >Finally, somewhere to vent my frustration with the crappy Charter @HOME
> cable
> >service!
> >
> >Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
> get out
> >and replace my failing modem.
> >Short synopsis:
> >- Got service in May
> >- I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
> Running
> >Wingate with no problems.
> >- Service worked fairly bullet-proof up until about 7/26.
> >- Called Charter to schedule service.  EVERYTIME I call it is at least a
30
> minute
> >hold time.  They told me they could schedule someone to come out on 8/4!
I
> bitched
> >to no avail.
> >- Cable modem spontaneously started working on 7/31 in the afternoon.  It
> died
> >again on 8/1 in the morning.
> >- Called on Monday 8/2.  They said they could have someone out on 8/3.
> >- Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
> old
> >LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes
to
> >register, the modem worked until I went to bed at approx. midnight.
> >- The modem was working in the morning of 8/4, but by the time I got home
> from
> >work, it had stopped working.
> >- I called service and after holding for the 30 minutes, was told that my
> >"Frequency was too low" and they would have someone out to check it at
the
> >"junction box" within 24-48 hours.
> >- It still wasn't working when I got home on Thur. 8/5.  I had noticed
that
> the
> >modem was registered on the network and I could actually ping my gateway
> and
> >several other addresses around my gateway, but I could not ping my DNS.
I
> called
> >again.  I was on hold for 30 minutes, yakked with "Level 1" for 30
minutes
> where he
> >took me through the obligatory script and finally gave up and sent me to
> "Second
> >Level".  I was on hold for ANOTHER 30 minutes before the "senior tech"
came
> on.  I
> >explained to him that my modem was working, I could ping the gateway, but
> that
> >nothing was working because I couldn't ping any of the DNS.  I was on the
> phone for
> >an hour with him trying various things (I had already tried), and came up
> empty.
> >Then they started asking the "excuse" questions to try and put the blame
on
> me.
> >"Do you have more than one NIC?" - Yes.  "Are you running anything on the
> machine
> >like a proxy server?" - Well, yes Wingate, but I've been running this way
> for
> >months with no problems.  "Well, we can't support you if you are doing
> that".  What
> >a load of crap.  They can't fix THEIR problem, so they put the blame on
me.
> >- Tonight, I'm going to connect it to a generic WIN98 machine so they
will
> have no
> >excuses.
> >
> >Their service sucks, so @home is great when it works, but if it breaks,
> good luck
> >getting it fixed.
> >
> >"Ronald P. Hunter" wrote:
> >
> >> Willey wrote:
> >> >
> >> > Be Forewarned!
> >> >
> >> > Charter Cable cannot support its customer base!
> >> >
> >> > I've been down since 7/29/99.
> >> >
> >> > Today, after numerous unmet deadlines, they tell me someone cannot
come
> out
> >> > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> >> > Unfortunately, the process doesn't exist where I can drive to some
> distant
> >> > corner of Tarrant County and swap out my own freakin' modem.
> >> >
> >> > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
> >>
> >> Willey,
> >>   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> >> supervisor.  --
> >> Ron Hunter     rphunter@home.com
> >
> >--
>
>*-------------------------------------------------------------------------*
> >| James Lenaburg                        | Work:  jlenabu@us.ibm.com
|
> >| Netfinity Server Technical Specialist | Home:  extremist@home.com
|
> >| IBM Netfinity Servers                 | Web: members.home.net/extremist
|
>
>
>