🚀 go-pugleaf

The City Council of Ft. Worth has actually fined Marcus Communications in
the past for ineptitude and poor customer support.
Dejavue anyone!!!???

My situation persists.
Here's the latest poop!
Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem
had JUST been released that morning and that was why he was late. LIE!
Replaced old LanCity modem with new Gen. Inst. modem. and assigned different
IP and subnet mask?????
The modem stopped working the following morning and I've been down since.
Well, not completely.
Interesting thing, I can get aroung using my clunky W95 portable (very same
IP config) but my NT desktop won't even ping the gateway address.
I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE
PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH.
It's as though some self appointed tin-badge Charter WAN admin has decided
that all NT users are pirates and their MAC addresses are to filtered
straight into the TCP/IP trash can.
I'm expecting a call from home.com's executive offices Monday morning and
they're going to catch an ear full.
Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the
dysfunctional desktop.
Stay tuned!!

Gosh I hate Charter!!!!!!!!!!!!!
Willey (4.0 MCSE, A+, CCNA)

=======================================================
Finally, somewhere to vent my frustration with the crappy Charter @HOME
cable
service!

Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to get
out
and replace my failing modem.
Short synopsis:
- Got service in May
- I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
Running
Wingate with no problems.
- Service worked fairly bullet-proof up until about 7/26.
- Called Charter to schedule service.  EVERYTIME I call it is at least a 30
minute
hold time.  They told me they could schedule someone to come out on 8/4!  I
bitched
to no avail.
- Cable modem spontaneously started working on 7/31 in the afternoon.  It
died
again on 8/1 in the morning.
- Called on Monday 8/2.  They said they could have someone out on 8/3.
- Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
old
LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes to
register, the modem worked until I went to bed at approx. midnight.
- The modem was working in the morning of 8/4, but by the time I got home
from
work, it had stopped working.
- I called service and after holding for the 30 minutes, was told that my
"Frequency was too low" and they would have someone out to check it at the
"junction box" within 24-48 hours.
- It still wasn't working when I got home on Thur. 8/5.  I had noticed that
the
modem was registered on the network and I could actually ping my gateway and
several other addresses around my gateway, but I could not ping my DNS.  I
called
again.  I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes
where he
took me through the obligatory script and finally gave up and sent me to
"Second
Level".  I was on hold for ANOTHER 30 minutes before the "senior tech" came
on.  I
explained to him that my modem was working, I could ping the gateway, but
that
nothing was working because I couldn't ping any of the DNS.  I was on the
phone for
an hour with him trying various things (I had already tried), and came up
empty.
Then they started asking the "excuse" questions to try and put the blame on
me.
"Do you have more than one NIC?" - Yes.  "Are you running anything on the
machine
like a proxy server?" - Well, yes Wingate, but I've been running this way
for
months with no problems.  "Well, we can't support you if you are doing
that".  What
a load of crap.  They can't fix THEIR problem, so they put the blame on me.
- Tonight, I'm going to connect it to a generic WIN98 machine so they will
have no
excuses.

Their service sucks, so @home is great when it works, but if it breaks, good
luck
getting it fixed.

"Ronald P. Hunter" wrote:

> Willey wrote:
> >
> > Be Forewarned!
> >
> > Charter Cable cannot support its customer base!
> >
> > I've been down since 7/29/99.
> >
> > Today, after numerous unmet deadlines, they tell me someone cannot come
out
> > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
> > Unfortunately, the process doesn't exist where I can drive to some
distant
> > corner of Tarrant County and swap out my own freakin' modem.
> >
> > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
>
> Willey,
>   Call them, 429-1096 are ask (politely, but firmly) to speak with a
> supervisor.  --
> Ron Hunter     rphunter@home.com

--
*-------------------------------------------------------------------------*
| James Lenaburg                        | Work:  jlenabu@us.ibm.com       |
| Netfinity Server Technical Specialist | Home:  extremist@home.com       |
| IBM Netfinity Servers                 | Web: members.home.net/extremist |
|-------------------------------------------------------------------------|

============================================================================
===
James,
Same here... I'm in H314 (the number of my node) in N. R. H. and we were
down the same time as you and yes it is great when it works but ...
I have called and called, they send out a line tech and he checks the line
and all his stuff is ok so it must be on the main Charter end modem... they
say it's in the field end so the line tech replaced the node #H314 and it
helped but I still lose sync way too often... so I called again and we will
see.  I have friends in Haltom City and they don't have half the problems I
have...

Randy

James Lenaburg wrote in message <37AAF5F5.86B9D7A1@home.com>...
>Finally, somewhere to vent my frustration with the crappy Charter @HOME
cable
>service!
>
>Ron, you are fortunate.  I had the same problem Willey had.  ONE WEEK to
get out
>and replace my failing modem.
>Short synopsis:
>- Got service in May
>- I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network.
Running
>Wingate with no problems.
>- Service worked fairly bullet-proof up until about 7/26.
>- Called Charter to schedule service.  EVERYTIME I call it is at least a 30
minute
>hold time.  They told me they could schedule someone to come out on 8/4!  I
bitched
>to no avail.
>- Cable modem spontaneously started working on 7/31 in the afternoon.  It
died
>again on 8/1 in the morning.
>- Called on Monday 8/2.  They said they could have someone out on 8/3.
>- Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40).  Replaced
old
>LanCity modem with new Gen. Inst. modem.  After taking about 20 minutes to
>register, the modem worked until I went to bed at approx. midnight.
>- The modem was working in the morning of 8/4, but by the time I got home
from
>work, it had stopped working.
>- I called service and after holding for the 30 minutes, was told that my
>"Frequency was too low" and they would have someone out to check it at the
>"junction box" within 24-48 hours.
>- It still wasn't working when I got home on Thur. 8/5.  I had noticed that
the
>modem was registered on the network and I could actually ping my gateway
and
>several other addresses around my gateway, but I could not ping my DNS.  I
called
>again.  I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes
where he
>took me through the obligatory script and finally gave up and sent me to
"Second
>Level".  I was on hold for ANOTHER 30 minutes before the "senior tech" came
on.  I
>explained to him that my modem was working, I could ping the gateway, but
that
>nothing was working because I couldn't ping any of the DNS.  I was on the
phone for
>an hour with him trying various things (I had already tried), and came up
empty.
>Then they started asking the "excuse" questions to try and put the blame on
me.
>"Do you have more than one NIC?" - Yes.  "Are you running anything on the
machine
>like a proxy server?" - Well, yes Wingate, but I've been running this way
for
>months with no problems.  "Well, we can't support you if you are doing
that".  What
>a load of crap.  They can't fix THEIR problem, so they put the blame on me.
>- Tonight, I'm going to connect it to a generic WIN98 machine so they will
have no
>excuses.
>
>Their service sucks, so @home is great when it works, but if it breaks,
good luck
>getting it fixed.
>
>"Ronald P. Hunter" wrote:
>
>> Willey wrote:
>> >
>> > Be Forewarned!
>> >
>> > Charter Cable cannot support its customer base!
>> >
>> > I've been down since 7/29/99.
>> >
>> > Today, after numerous unmet deadlines, they tell me someone cannot come
out
>> > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99.
>> > Unfortunately, the process doesn't exist where I can drive to some
distant
>> > corner of Tarrant County and swap out my own freakin' modem.
>> >
>> > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!!
>>
>> Willey,
>>   Call them, 429-1096 are ask (politely, but firmly) to speak with a
>> supervisor.  --
>> Ron Hunter     rphunter@home.com
>
>--
>*-------------------------------------------------------------------------*
>| James Lenaburg                        | Work:  jlenabu@us.ibm.com       |
>| Netfinity Server Technical Specialist | Home:  extremist@home.com       |
>| IBM Netfinity Servers                 | Web: members.home.net/extremist |