🚀 go-pugleaf

Interesting.  This is very similiar to the problem I've been having since they
replace my LanCity with Gen. Inst. modem (I thought I was getting a good deal
too).  It worked for about 6 hours and then went down.  Spent 4 hours on the
phone with them over the next two nights trying to figure it out.  Then ended up
blaming it on my Windows NT system and two NICs!

The next night, I hooked up my WIN95 machine and it works fine!  The exact same
config on my WinNT system wouldn't work either!  I finally figured out that they
must be hardcoding my MAC address in the system and they had my WIN95 MAC in
their tables.  I changed the MAC address on my WINNT system to match the WIN95's
NIC and viola, TCPIP started working on my WINNT system.  HOWEVER, I still
cannot get NT to work as before because I continue to get a "Duplicate network
name exists on the network" so my Networking won't start, only TCPIP.  I'm using
the Computer Name that THEY assigned me and it's telling me it's a duplicate.
If I use it on the WIN95 machine it works!  They must be doing SOMETHING to
screw us NT users.

They made the mistake of sending me a survey on their tech support!  I filled it
out, so we'll see if they get back to me on it.  Otherwise, I'm going to
continue pursue getting it put back so I can use NT.

Maybe I'll try contacting the Keller City Council and see about getting them
fined!

Regards,
James

hfggfh wrote:

> The City Council of Ft. Worth has actually fined Marcus Communications in
> the past for ineptitude and poor customer support.
> Dejavue anyone!!!???
>
> My situation persists.
> Here's the latest poop!
> Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem
> had JUST been released that morning and that was why he was late. LIE!
> Replaced old LanCity modem with new Gen. Inst. modem. and assigned different
> IP and subnet mask?????
> The modem stopped working the following morning and I've been down since.
> Well, not completely.
> Interesting thing, I can get aroung using my clunky W95 portable (very same
> IP config) but my NT desktop won't even ping the gateway address.
> I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE
> PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH.
> It's as though some self appointed tin-badge Charter WAN admin has decided
> that all NT users are pirates and their MAC addresses are to filtered
> straight into the TCP/IP trash can.
> I'm expecting a call from home.com's executive offices Monday morning and
> they're going to catch an ear full.
> Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the
> dysfunctional desktop.
> Stay tuned!!
>
> Gosh I hate Charter!!!!!!!!!!!!!
> Willey (4.0 MCSE, A+, CCNA)

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| James Lenaburg                        | Work:  jlenabu@us.ibm.com       |
| Netfinity Server Technical Specialist | Home:  extremist@home.com       |
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