🚀 go-pugleaf

In article <Dx19r6.DMI@oriole.sbay.org>, grep@cris.com (George Bonser) wrote:

>Typical. You HAD BETTER watch over the installer VERY CAREFULLY these
>days. PacBell is sending out techs that could not find their buttset
>with both hands.


   If you ever do get an installer who does a good job (and there are
indeed some people at PacBell who care about their work, believe it or
not!) then get their name and request that they do all future installs
whenever possible. Tell your sales rep that you'd like whoever it is to be
put at the top of the list when you order new service. Besides predictable
performance from someone whose work you've already seen, you and the
installer save time because you don't have to spend so much time going
over your facilities layout with each future job.

   Unfortunately, for repairs, you have little choice over who shows up,
because the dispatch schedule is unpredictable (PacBell simply send out
whoever happens to be available at that moment.) I've seen some installers
who run roughshod over our wiring rooms, sometimes doing more damage than
they were sent to repair. If you are particularly upset by any given
installer, report them to your sales rep, and escalate the job if they
aren't performing. It may seem like pissing against the wind sometimes,
but you will eventually make a dent in PacBell's evaluation process. And
by the same token, send a positive note to whoever handles your account if
you feel someone did an exception job. If you intend to keep a long term
relation with PacBell, or any other vendor for that matter, what comes
around goes around (except for cable installers, which I don't want to go
into right now :-(

-- Don