🚀 go-pugleaf

Condor Technologies is seeking an experienced telecom person for a contract
opportunity in Irving, TX. Interested candidates should send resumes to
jobs@condor-tech.com

Job description:
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* Provide Call Center voice network support to client in including managing,
coordinating and completing all call center projects for the customer. Call
Center applications used by client are Siemens Private Branch Exchanges PBX
, Siemens voice mail, Blue Pumpkin, Witness, Siebel, BVO BVC, Call Path,
Resume Routing, IVR, Mosaix Dialer and PictureTel video.

* Integration support for a large call center and knowledge of the
applications that are run in a call center. Assist client executives with
strategic and tactical planning for the call center. Good communication
skills are needed for this interaction.

* Provide training to each agent group supervisor on call flows and group
configuration to increase the efficiency of the call center.

* Recommends solutions to application problems and follow through to
resolution. This includes providing network modifications or enhancements.

Required skills:
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* Years of Experience: 10
* Education.College Degree or equivalent experience with Voice Telecom and
at least 5 years experience with 400+ seat Call Centers.

* Other background needed:

+ Project Management skills
+ Good communication skills
+ Siemens Private Branch Exchanges PBX , Octel voice mail, Blue Pumpkin,
Witness, Siebel, BVO BVC, Call Path, Resume Routing, IVR, Mosaix Dialer
Provide steady state call center coordination.

Activities
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* Operational oversight and support for a complex Siemens Call Center with
400 seats. Automotive call center experience would be a plus, but not
necessary. Assist in the planning, development, and implementation of call
center systems and network modification or enhancements. Integrate user Call
Center requirements into tactical and strategic plans. Provide expert and
in-depth knowledge of the Siemens Call Center equipment and operations
including Siemens Private Branch Exchanges PBX , Siemens voice mail, Blue
Pumpkin, Witness, Siebel, BVO BVC, Call Path, Resume Routing, IVR, Mosaix
Dialer, and others. Assist with call flow management, system optimization,
call center coordination and communication to the client's customer. This
would include analysis of call flows and groups set up in the call center
and provide training to the group managers so they understand the traffic
reports. Vendor management skills will also be needed. Provide training to
each agent group supervisor on call flows and group configuration to
increase the efficiency of the call center and traffic reports.

* This person is expected to recommend solutions to problems and follow
through to resolution. Assume additional responsibilities as needed. Must
have strong communications skills, both oral and written. Ability to read
and use blueprints, block diagrams, wiring diagrams, etc. Good Communication
skills are also needed for the executive interaction. Ability to use PC and
host application is required. Current systems used include, but is not
limited to, labor claiming system, trouble tickets and IMAC requests, Lotus
Suite, Microsoft Office, Procom, and several dial products. Knowledge of
Siemens and Siemens voice mail system are required.